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Supervisor, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect gr...
Site IT Administrator
ResultsCX - TGU, Francisco Morazán Department, Honduras
Description Position Overview •Provides IT desktop support to Call Center employees and Agents. •Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT. •Promptly escalates high level outages to corporate Support, and assists with resolution. •Performs coordinated tasks associated with Corporate IT projects affectin...
Sr Solutions Architect
ResultsCX - United States of America
Description The Sr. Director, Sales Operations will provide customer experience solutions to our clients and prospects. Our portfolio of offerings is increasingly complex – including a combination of people, technology, and process. Consultative engagements require building a strong understanding of customer pain points and recommending tailored strategic solutions. In ad...
Associate Director, Site Ops
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description The Associate Director, Site Operations manages specific site and responsible for ensuring center excellence, driving performance and manages day-to-day operations of the site. In this role you will: • Manage day to day operations and overall performance. Ensure compliance to client and company requirements. Driving results that meet and exceed expectati...
Real Time Analyst
ResultsCX - Lipa, Calabarzon, Philippines
Description Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it a...
Front Desk Associate
ResultsCX - Lipa, Calabarzon, Philippines
Description The Front Desk Associate is the first point of contact for the company and is responsible for promoting a good first impression on all the visitors and callers We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will: Answer and direct calls, greet visitors and onsite clients, escort...
WFM Resource Planning Analyst
ResultsCX - Pasig, NCR, Philippines
Description WFM Resource Planning Analyst The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize work flow while minimizing causes of client and customer dissatisfaction. <...
Director, Internal Audit
ResultsCX - Bengaluru, KA, India
Description Director, Internal Audit The Internal Audit Director is responsible for leading the internal audit function and ensuring the effectiveness of internal controls, risk management, and governance processes. The Internal Audit Director is responsible for overseeing the development of audit plans, performing audits, and providing recommendations to manage...
SQLDeveloper- Remote
ResultsCX - Remote, Philippines
Description Our Software Engineer is responsible for Database and report development using MS SQL Server 2017, PostgreSQL and C#.NET. In this role you will: Conduct hands on programming in MS SQL Server 2017, AWS PostgreSQL Conduct hands-on programming in Core C# Create Altitude Script development We are looking for som...
Customer Service Representative - Ireland
ResultsCX - Cork, County Cork, Ireland
Description The first month will be on-site training and afterwards there is a Hybrid working option available within Ireland! What is the role? We are seeking a highly motivated and customer-focused individual to join our housing agency as a Customer Service Representative. In this role, you will be responsible for providin...
Supervisor, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect gr...
Supervisor, Training
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Supervisor, Training The Training Supervisor is primarily responsible for the quality of each trainer in the training room. The top focus of a Training Supervisor is the development of each Trainer and ResultsCX Associate-AT in order to achieve world class facilitation skills and, in turn, the highest quality output possible. It is a Training Supervi...
Manager, WFM Central Services
ResultsCX - Remote, Remote, India
Description The Workforce Management Central Services Center Manager provides strategic direction and leadership to the Results WCSC in the areas of Real Time Monitoring, Call in Process, Roster Management, Password Reset Processes, Intraday Attendance Updates, WFM Tools Exception Coding, and other WFM process-oriented functions. In this role you will: <...
Real Time Analyst
ResultsCX - Pasig, NCR, Philippines
Description Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it a...
Help Desk Associate- Lapu-Lapu City
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Help Desk Associate Specialist The ResultsCX Help Desk Associate Specialists will be supporting the MS Windows infrastructure of ResultsCX extending to a Global Support scale (All ResultsCX offices and work from home employees). Help Desk Associate Specialists are expected to provide 1st level technical assistance and support to internal Resul...
