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Director, Operational Excellence (work at home strategy) - Philippines
ResultsCX - Remote, Philippines
Description Director, Operational Excellence The Director, Operational Excellence focus on research (work at home) initiatives globally, gamification, analyzes account performance data, operations, and processes to drive strategic improvements and solutions for the Process Excellence team. In this role you will: Collaborate with key interna...
Trainer
ResultsCX - Pasig, NCR, Philippines
Description As the introductory leader and facilitator for Results' new Associates, Trainers occupy a key role in promoting the core values and culture for the company. Trainers are responsible for orienting new Associates to the organization as well as initial and ongoing client and internal skills training. We expect greater of ourselves... What's Your Greater? C...
Supervisor
ResultsCX - Cainta, Calabarzon, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect grea...
Front Desk Associate
ResultsCX - Pasig, NCR, Philippines
Description The Front Desk Associate is the first point of contact for the company and is responsible for promoting a good first impression on all the visitors and callers We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will: Answer and direct calls, greet visitors and onsite clients, escort...
Trainer
ResultsCX - Pasig, NCR, Philippines
Description As the introductory leader and facilitator for Results' new Associates, Trainers occupy a key role in promoting the core values and culture for the company. Trainers are responsible for orienting new Associates to the organization as well as initial and ongoing client and internal skills training. We expect greater of ourselves... What's Your Greater? C...
WFM Analyst
ResultsCX - Pasig, NCR, Philippines
Description WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize w...
Accounts Payable Specialist
ResultsCX - Pasig, NCR, Philippines
Description Accounts Payable Specialist The Accounts Payable Specialist works within the accounting department to manage company vendors and process invoices for multiple locations. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will: Complete monthly cost analysis to identify trend...
Site Nurse
ResultsCX - Pasig, NCR, Philippines
Description The Site Nurse promotes employees' health and welfare by performing their duties in line with the Nursing Code of Ethics. In this role you will: Care for and treat patients in the office clinic Administer medication, dress wounds, interpret physician's instructions to patients, assist with emergencies, and perform related tasks ...
Security Engineer - Philippines
ResultsCX - Remote, Philippines
Description IT Security Engineer The IT Security Engineer is responsible for implementing and administering information security controls as defined by Corporate Policy in alignment with internal and external compliance and security standards in a globally based, fast paced environment. This role will oversee the ongoing day to day tasks and projects of a team o...
LANGUAGE CULTURE SPECIALIST
ResultsCX - Cainta, Calabarzon, Philippines
Description Language Culture Specialist The Language & Culture Specialist owns the advocacy and implementation of ResultsCX' Language and Culture training programs, initiatives, and resources. Partners with Recruitment, Training, Quality, and Site Operations to facilitate and deliver short/long-term language improvement learning initiatives. Delivery of these in...
Manager, Account Operations
ResultsCX - Pasig, NCR, Philippines
Description If your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of our client's business objectives to ass...
Supervisor, Quality Assurance
ResultsCX - Cainta, Calabarzon, Philippines
Description The Quality Assurance Supervisor is responsible in communicating Customer Experience trends and updates to internal and external customers. This position is cross skilled in 3 or more accounts and has expert analytical skills and provides advanced insights also a mentor to CX Analysts. The Role is an Expert Speech Analytics Search Builder and also cond...
Sr. Manager, Global WFM - Philippines
ResultsCX - Pasig, NCR, Philippines
Description Looking to make a difference overseeing a Workforce Management team in a global company with responsibility that spans multiple call center sites and interacts with leaders across our client portfolio? Our Senior Manager Global WFM is someone who uses their solid business acumen, call center WFM knowledge and labor utilization skills to be successful in this c...
Manager, Quality Assurance
ResultsCX - Pasig, NCR, Philippines
Description The Quality Assurance Manager ensures that all client goals related to providing monitoring and feedback from transactions, reporting, and management of the Quality Team are met in all of Results' Quality Programs. The incumbent in this position is also responsible for ensuring that assigned Quality Teams from every account/client achieve their weekly goals, p...
Supervisor, Operations
ResultsCX - Cainta, Calabarzon, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect grea...
