Customer Service Representative - Ireland Job Listing at ResultsCX in Cork, County Cork (Job ID IE00120)

Description

Description

The first month will be on-site training and afterwards there is a Hybrid working option available within Ireland!

What is the role?

We are seeking a highly motivated and customer-focused individual to join our housing agency as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients while also ensuring that all content on our platform adheres to our guidelines and policies.

The ideal candidate for this role should have They should possess t

The successful candidate will be a team player, . They should be comfortable working in a fast-paced environment and have Overall, we are seeking an individual who is . A solution-based individual who is may suit this role.

• Background in customer service, preferably in the real estate or housing industry.
• The ability to provide exceptional customer service, resolve customer issues effectively, and navigate challenging situations with professionalism and empathy.
• Capability of working independently as well as collaboratively with colleagues
• Strong computer skills to navigate multiple systems simultaneously while working in a fast-paced environment
• Passion towards providing excellent customer service, maintaining the integrity of our platform, and contributing to the success of our housing agency
• Solution-based mindset with interest in maintenance projects.

Minimum Requirements

• Professional level of English
• Excellent communication skills, both oral and written

Preferred requirements

• Relevant qualifications
• Inbound call experience preferable
• Ideally 1-2 years of customer service/content moderation/facilities experience

• Salary €27,000 per year
• Exciting flexible working options available
• €250 service/tenure voucher every 6 months.
• Exceptional training provided.
• Excellent hours: Monday-Friday daytime shifts, no weekends
• Career Development Program
• Pension Plan (after 1 year)
• Health Care Subsidy (after 1 year)

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.