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Service Excellence Manager-Regional
Valley Bank - Moonachie, NJ
Responsibilities include, but are not limited to: At the direction of the Division Head, must have the ability to travel to various branch locations to provide coverage which will continue to ensure high levels of customer service within the branch network. Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. ...
Private Bank Associate International
Valley Bank - Aventura, FL
Responsibilities include but are not limited to: Provide excellent service to International Private Banking clients in a professional manner and ensure a personalized client experience at each touch point. Customize account opening documentation for the client's review and signature, understanding how the client type, client risk, and product type play a role in preparation.
Personal Banker- Emerson
Valley Bank - Emerson, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Belleville, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Healthcare Relationship Manager Paramus, NJ
Valley Bank - Paramus, NJ
Responsibilities include but are not limited to: Maintain and service assigned portfolios and appropriately cross sell other bank products. Maintain close customer contact to ensure continued satisfaction and to follow or anticipate additional financing needs. Monitor and report changes in credit quality. Negotiate to properly structured and priced credit fac...
ABL Loan Origination Associate - NYC, NY
Valley Bank - New York, NY
Responsibilities include, but are not limited to: Partner and collaborate with ABL origination and credit professionals to produce written support of new credit opportunities. Participate in joint calls with business partners to develop customer relationships and support ABL product sales across business lines. Prospect research - qualification. Salesforce.co...
Trade Finance Associate
Valley Bank - New York, NY
Responsibilities include but are not limited to: Transaction processing of all events related to Letter of credit products in the Commodity Finance Business Line and working in an automated letter of credit processing environment. May draft (redline) technical terms and conditions for Standby and Documentary Letters of credit issued and advised/confirmed related to Commodity F...
Loan Servicing Specialist FL
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Research missing or misapplied loan payments. Process loan payment reversals. Provide payoff letters. Handle customer inquiries or research. Assist Lender's to resolve customer complaints or issues. Answer incoming customer phone calls. Perform maintenance on payment schedules, rates ...
Assistant SBA Administration Officer - Tampa, FL
Valley Bank - Tampa, FL
Responsibilities include but are not limited to: Must have a thorough working knowledge of the current SBA SOP (50 10) Origination, and SBA SOP (5057) Servicing and Liquidation. Manage the SBA submission process using SBAOne or E-Tran including review of Lender's Application, draft Loan Authorization, and subsequent approved authorization. Have authority to submit loans, modif...
PERSONAL BANKER
Valley Bank - Caldwell, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Loan Servicing Specialist
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Research missing or misapplied loan payments. Process loan payment reversals. Provide payoff letters. Handle customer inquiries or research. Assist Lender's to resolve customer complaints or issues. Answer incoming customer phone calls. Perform maintenance on payment schedules, rates ...
PERSONAL BANKER
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Business Banker - Tampa, FL
Valley Bank - Tampa, FL
Responsibilities include but are not limited to: Represents the bank in conducting active prospect and customer business development activities designed to generate new loan, deposit and related business for the line of business, while meeting the Bank's existing and prospective business customer's needs. Manages relationships with business banking clients through service and ...
Sr Customer Care Specialists (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism; provide thoughtful prompt resolution with empathy; poise a consistent voice with the on-goi...
Sr Supervisor (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Provide guidance and assistance to CSR's handling customer inquiries. Provide coaching, mentoring in achieving sales goals and Mystery Shop Standards. Daily monitoring of call volumes to determine adequate staffing needs to ensure service levels are being met. Recommend schedule revisions and manage changes in ...
