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Real Time Analyst
ResultsCX - Remote, Philippines
Description Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it a...
Manager, Operations - Seasonal
ResultsCX - Winter Haven, FL
Description Manager, Operations As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clie...
Sr. Manager, Operations
ResultsCX - Pasig, NCR, Philippines
Description Sr. Manager, Operations Our Sr. Manager, Operations is responsible for the day-to-day operations of a multi-client site where FTE justifies, while achieving a high level of performance and profitability. Establishes priorities, standards and performance objectives. Selects trains and provides work guidance for floor Supervisors. Maintains cost/produc...
Manager, Training
ResultsCX - United States of America
Description Healthcare Experience is required Training Manager The Training Manager is primarily responsible for the Client relationship and execution of client expectations within the training environment. The top focus of the Training Manager is to identify training needs based on gap analysis and create short-term and long-term strategic plans. It is th...
Director, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description The Operations Director is responsible for all facets of call center operations within the assigned site/s, including Financial Performance, achievement of Client Service Levels and Metrics, Staffing, Training and Development of all site staff/employees and management of resources. In this role you will: Manage financial...
Director, Accounting
ResultsCX - Remote, Remote, India
Description The Director, Accounting is responsible for the ongoing development, modification and review of accounting systems, reporting methodologies and associated controls. In this role you will: Direct, coordinate, and administer accounting operations which may include general accounting, cost accounting, payroll, accounts payable, and accounts ...
Sr. Director, Accounting
ResultsCX - KA, India
Description The Sr. Director, Accounting is responsible for the ongoing development, modification and review of accounting systems, reporting methodologies and associated controls. In this role you will: Direct, coordinate, and administer accounting operations which may include general accounting, cost accounting, payroll, accounts payable, and accou...
Site VOC Manager
ResultsCX - Hermosillo, Son., Mexico
Description Position Overview Attend weekly VOC Forum Participate in local discussion of VOC findings, trends, quality KPIs Address the concerns of the sites, opportunities and recognizing strengths Coordinate with local TPAs to deliver VOC Program, Results CTQs & Client Specific quality guidelines etc. Coordinate with G...
VP, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Our VP, Operations supports all call center sites in a designated region. You will be tasked with improving site profitability while protecting existing market share and supporting operational performance via managing KPI's and creating a platform for our future growth. In this role you will: Manage a team of Directors to foster teamwork...
Talent Scout
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Talent Scout Our Talent Scout is responsible for recruiting candidates in a high-volume environment using a defined recruiting process, strategies, and resources as well as developing new and creative ideas. The Talent Scout will play a critical role in ensuring we are hiring the best every time. In this role you will: Consisten...
Supervisor, Human Resources - Seasonal | On Site Hermosillo
ResultsCX - Hermosillo, Son., Mexico
Description Supervisor, Human Resource I The Human Resources Supervisor supports the site by performing administrative duties. This position serves as a liaison between the site employees and management; per instructions and pre-established guidelines to perform the functions of the job. We expect greater of ourselves... What's Your Greater? Come find...
Supervisor, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect gr...
Site IT Administrator
ResultsCX - TGU, Francisco Morazán Department, Honduras
Description Position Overview •Provides IT desktop support to Call Center employees and Agents. •Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT. •Promptly escalates high level outages to corporate Support, and assists with resolution. •Performs coordinated tasks associated with Corporate IT projects affectin...
Sr Solutions Architect
ResultsCX - United States of America
Description The Sr. Director, Sales Operations will provide customer experience solutions to our clients and prospects. Our portfolio of offerings is increasingly complex – including a combination of people, technology, and process. Consultative engagements require building a strong understanding of customer pain points and recommending tailored strategic solutions. In ad...
Front Desk Associate
ResultsCX - Lipa, Calabarzon, Philippines
Description The Front Desk Associate is the first point of contact for the company and is responsible for promoting a good first impression on all the visitors and callers We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will: Answer and direct calls, greet visitors and onsite clients, escort...
