Description
OPEN TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY
Salary: $21.13/Hr
Salary is Negotiable
After successful completion of the probationary period, employee will receive off probation wage increase.
Shift Differential:
Monday-Thursday (6pm to 6am) + $1.00 per hour worked
Friday 4pm to Saturday 4am + $3.00 per hour worked
Saturday (4am to 4pm) + $2.00 per hour worked
Saturday (4pm to 4am) + $3.00 per hour worked
Sunday 4am to Monday 6am + $2.00 per hour worked
Part-Time and Half-Time Employees:
Eligible for an additional $2.00 per hour worked
Summary:
Under direct supervision of the Cage/Vault Manager, supervise Cage/Vault activities of the department by performing, training, supervising the Cashiers.
Detailed responsibilities:
* Provide excellent customer service for all internal and external customers of the operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of Oneida Casino. Provide solutions for customer concerns and continually focus on customer service as our top priority
* Ensure personnel understand their duties and responsibilities and have the resources available to carry them out. Establish performance measures for all departmental activities. Monitor work performance and take corrective actions to ensure the responsibilities of personnel are carried out. Ensure all personnel adhere to all established personnel policies, procedures, and departmental standard operating procedures.
* Assess and analyzes all work performance activities for the purpose of continually improving in any area. Ensure systems are in places which guarantee work activities are completed and guarantee results. Ensure systems and people are aligned to provide results established in all areas. Make improvements as needed and recommends needed improvements to all Senior Management personnel.
* Develop, maintain, and facilitate an effective communication process with all Gaming personnel and all other internal and external customers. Ensure established procedures, and processes are utilized at all times, to ensure maximum understanding and coordination are in place. Attend department meetings to ensure effective communications take place.
* Ensure compliance to all regulatory requirements in all areas at all times. Work closely with Cage/Vault Manager in establishment of needed results of this key area to include a demographic information data base that provides timely feed back regarding service quality, service delivery, customer expectation, customer demand and customer unmet needs. Represent Cage/Vault services in management at meetings, in reporting, or any forum intended to address regulatory compliance of the Gaming area.
* Ensure all paperwork including priority audits, exception reports, sensitive key responsibilities, Title 31 reports are complete and accurate and forwarded to the appropriate source within proper time frames.
* Provide direct supervision at multiple locations to cage cashiers and vault specialists and oversees procedures to ensure transactions are properly completed.
* Maintain appropriate staffing levels for all shifts within the Cage/Vault Departments. Develop and implement working schedules, time and attendance reports for all Cage/Vault employees.
* Maintain secure bankroll and necessary controls for the Cage/Vault operations including the outlets.
* Develop and prepare reports such as labor, customer counts, etc., requested.
* Complete fact-based investigation of alleged infractions of department work rules, Tribal policies and procedures, Title 31, W2G. Follow up with training or progressive discipline when required.
* Fill, drop and address Quick Jack NRT machines daily. Reconcile Quick Jack NRT as needed.
* Process promotional information, forward to all employees and update activity folder as needed/required.
* Retrieve sensitive keys to monitor the vault reserve as needed/required.
* Operate a computer with the following software: SharePoint, Epic, AS/400, Back Office, NRT, Bally System, KRONOS, chip accountability, over/short data base, Outlook, TITO, MS Word, MS Excel, Intranet, eWIZPRO and Everi check cashing system.
* Contributes to a team effort and accomplishes related results as required
Competencies and skills:
Essential:
* Establish and maintain professional relationships with co-workers at all levels
* Dealing with the public and providing excellent customer service at all times
* Business English, proper spelling, grammar, punctuation, and basic arithmetic
* Supervising, training, and evaluating staff
* Ability to multi-task
* Ability to work collaboratively in a team-oriented environment
* Operating a computer and various software programs in a Windows environment
* Must interpret a variety of instructions furnished in writing and verbally
* Ability to apply strong mathematical, analytical and reasoning skills
* Ability to prepare various reports
* Must pass a Math Test.
Education Requirement - Or A Closely Related Field:
Essential:
* Associates Degree in Business Administration
* A Combination of Experience and Education May Be Considered
Credentials:
Essential:
* Driver's License Personal & Tribal Vehicle
* Insurance Required
* Driver Safety Training
Working conditions:
Essential:
* Must be eighteen (18) years of age or older
* Evening and weekend work may be required
* Work Hours Holiday Work
* Work Hours Extended
* Work irregular shifts
* Work Situations Not Smoke Free
* Noise Moderate Level
* Work Situations Dust
Experience:
Essential:
* Cash handling experience
* Supervisory or lead experience
Nonessential:
* Accounting and/or finance
* Casino/Gaming Environment
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
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