Mastercard Job - 41726593 | CareerArc
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Company: Mastercard
Location: St Leonards, NSW, Australia
Career Level: Associate
Industries: Banking, Insurance, Financial Services


Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Senior Specialist, ImplementationOverview

In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard implementation activities ensuring quality and reliability of the implementations and also following the best practices and principles.

Lead the implementation of new product rollouts in the market, provide warranty support. In addition, also provide training support to peers on new/existing products.


• Lead API driven client integration projects and provide technical support to clients and ensure integration patterns are followed.
• Provide end-to-end project execution throughout processing implementation projects.
• Assess and document customer needs and according implementation activities.
• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
• Guide customers through applicable MasterCard processing rules, specification and documentation
• Identify appropriate processing implementation support documentation (contracts, agreements, forms etc.) to be provided by customers,
• Handle multiple customer processing implementation projects in parallel.
• Assess the implementation readiness of new products and work with relevant stakeholders to identify the implementation gaps and ensure their closure before onboarding.
• Lead API driven client integration projects and provide technical support to clients and ensure integration patterns are followed.

All About You

• Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
• Previous experience working with “Information Technology” systems, with basic understanding of network technology, applications, and project management.
• Understanding of payment transaction processing and industry business principles.
• Understanding of Mastercard's payment processing systems, formats and associated customer host interface testing services and principles is highly desirable
• Understanding of the 4 party model and the full transaction lifecycle for Mastercard brands
• Understanding of Webservices, API Integration patterns and client onboarding.
• Ability to interact well with the customer and lead the conversations in person or over the phone.
• Good verbal and written communication skills
• Self-Starter with a desire to learn independently
• Good project management skills
• Ability to manage change in a technical work environment
• Ability to understand theory /principles and apply it in the environment
• Ability to work as a part of a cross functional team and be able to coordinate with other teams to achieve the outcome.

Join a culture that offers a world of possibilities

Work and life should fit together. When you feel well, you live well – both professionally and personally. We are committed to supporting our diverse and inclusive workforce across the globe.

As part of that commitment, we offer generous benefits programs to ensure the financial, emotional, and medical safety of all our employees and their loved ones, including hybrid remote flexibility and 5 days paid volunteer days per year. Live Well and Thrive with Mastercard

Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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