Ulta Beauty Job - 32628565 | CareerArc
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Company: Ulta Beauty
Location: Bolingbrook, IL
Career Level: Director
Industries: Retail, Wholesale, Apparel

Description

Overview

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We've been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.

 

We're engineering for the future of retail, and it's no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you'll find that virtually nothing's impossible at Ulta Beauty.

THE IMPACT YOU CAN HAVE:

The Director, IT PMO directs and oversees the IT Project Management Office and is responsible to ensure the consistent and efficient execution of IT initiatives that are critical to the delivery of Ulta Beauty's strategic projects and programs. This role leads and coaches a high performing team of Portfolio Managers to partner with IT and business leaders and to drive a consistent process for the prioritization of demand, funding of initiatives, ensuring resource capacity and availability and managing interdependencies between the programs and portfolios that support the enterprise strategy and goals. The Director, IT PMO is also responsible for developing the IT PMO operating model and will participate with the Corporate Strategy team in developing the forward plans for strategic projects.

 

CORE JOB RESPONSIBILITIES:

  • Relationship Management: Guides the team that is the primary point of contact with the business and IT in regards to portfolio and project management. Champions the strategy to understand stakeholder objectives and requirements. Establishes solid relationship with leadership across all business areas and helps them to articulate the technology needs that will advance business performance. Coaches team members to further strengthen these cross functional relationships and to share ownership and accountability for the business results of technology related projects. Represents IT as the ultimate escalation point for project-related issue resolution.
  • Portfolio Management: Leads the definition, implementation and continuous improvement of ULTA's IT portfolio management framework and structure. Is responsible for implementing effective portfolio governance supported by impactful and actionable reporting. Organize to promote alignment around strategy and objectives, multidisciplinary collaboration and accountability to business outcomes. Sets parameters for prioritization within each of the portfolios.  Leads the on-going monitoring and review of all portfolios for impact on current business and technical activities, and the realization of strategic benefits. Recommends and implements corrective action by engaging and influencing senior management.
  • Program Management: Sets organizational strategy governing the direction and conduct of IT program management, including the evolution and application of repeatable, adaptable and scalable methods. Oversees, authorizes and champions activities to manage the entire lifecycle of complex programs from project initiation to project close, ensuring the delivery of quality solutions that meet the constraints of time, cost and scope. Defines and agrees to technical and business program objectives with business area leaders, and oversees the selection, planning and management of all related project activities. 
  • Resourcing: Sets IT project resource management policy, standards and guidelines. Leads resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources to ensure that ULTA has appropriately skilled resources to meet organizational objectives and commitments. Leads the forecast on capacity over the organization's planning and budgeting cycle. Ensures that the capacity management policies and standards are fit for purpose, current and applied correctly. Advises on new business proposals and capacity and demand issues.
  • Performance Management: Manages individuals and teams by defining clear roles and effectively assigning responsibilities in order to achieve corporate objectives. Provides coaching and support and ensures project, program and portfolio managers are knowledgeable about their assigned business unit, business partners and project objectives. Establishes clear performance objectives, and monitors progress against agreed quality and performance criteria.
  • Organizational Change Management and Transition Planning: Influences and champions the development and application of processes, tools and techniques to manage the people aspects of change in order to achieve the required business results. Works closely with Change Management and business teams to integrate appropriate change management plans within the programs, including training and communication plans.

 

ADDITIONAL RESPONSIBILITIES:

  • Sets the strategy for identifying, communicating and addressing project risks and issues. Leads resources to implement the strategy, escalate to leadership when appropriate and manage the resolution and status reporting accordingly.
  • Manages the intake and demand management function and assists the business in navigating the process through effective project definition, refinement and initiation.
  • Sets and provides project leadership direction to cross functional project teams consisting of IT and Business professionals.
  • Collaborates with other project management functions in the organization to align on methods and ensure consistent use of processes and tools.
  • Leads the teams of portfolio, program and project managers in implementing and applying standard processes and tools to effectively manage dependencies, risks, issues, scope changes and quality.
  • Oversees the consolidated portfolio estimates, schedules and resource requirements provided by the Portfolio Managers, and is ultimately accountable for the successful completion of all IT projects.
  • Responsible for the understanding and oversight of project level financial management.
  • Liaises with Internal Audit and Finance Executive Leadership to ensure financial and compliance requirements are upheld across all IT projects and programs.
  • Designs project metrics, dashboards and reporting mechanisms to facilitate decision-making at all levels of the organization from C-suite to line management.
  • Guides continuous improvement efforts from opportunities identified by lessons learned and other feedback.

THE ESSENTIALS FOR SUCCESS:

  • Bachelor's degree in Computer Science, CIS, or equivalent professional experience.
  • 10+ years of IT leadership experience.
  • 7+ years' experience leading technology teams.
  • PMP Certification is a must.
  • Exceptional influencing, leadership and collaboration skills with demonstrated excellence in building strong relationships with internal business and IT leadership.
  • Must be able to create a roadmap and execute transformational change.
  • Large strategic project management experience preferred.
  • Experience driving teams of diverse people with competing priorities to accomplish a common goal.
  • Demonstrated PMO and project management planning/ execution skills with a record of leading projects to obtain tangible business results.
  • Task and resource management experience required.
  • Strong knowledge of system and software SDLC, PMO and leading practices and methodologies.
  • Excellent communication skills; feels comfortable working with non-technical business partners.
  • Must be a high energy team player with a positive working attitude.
  • Highly adaptable and comfortable in an extremely dynamic, fast paced environment.
  • Able to partner with and manage 3rd party providers to deliver maximum success.
  • Able to solve complex problems efficiently and with minimal assistance.
  • Minimal travel required (training/conferences).

 

The following are highly desirable

  • Retail experience
  • Change management experience and/or certification
  • Business Relationship Management (BRM) experience and/or certification
  • Negotiation skills

About

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.



Qualifications

THE ESSENTIALS FOR SUCCESS:

  • Bachelor's degree in Computer Science, CIS, or equivalent professional experience.
  • 10+ years of IT leadership experience.
  • 7+ years' experience leading technology teams.
  • PMP Certification is a must.
  • Exceptional influencing, leadership and collaboration skills with demonstrated excellence in building strong relationships with internal business and IT leadership.
  • Must be able to create a roadmap and execute transformational change.
  • Large strategic project management experience preferred.
  • Experience driving teams of diverse people with competing priorities to accomplish a common goal.
  • Demonstrated PMO and project management planning/ execution skills with a record of leading projects to obtain tangible business results.
  • Task and resource management experience required.
  • Strong knowledge of system and software SDLC, PMO and leading practices and methodologies.
  • Excellent communication skills; feels comfortable working with non-technical business partners.
  • Must be a high energy team player with a positive working attitude.
  • Highly adaptable and comfortable in an extremely dynamic, fast paced environment.
  • Able to partner with and manage 3rd party providers to deliver maximum success.
  • Able to solve complex problems efficiently and with minimal assistance.
  • Minimal travel required (training/conferences).

 

The following are highly desirable

  • Retail experience
  • Change management experience and/or certification
  • Business Relationship Management (BRM) experience and/or certification
  • Negotiation skills


Responsibilities

THE IMPACT YOU CAN HAVE:

The Director, IT PMO directs and oversees the IT Project Management Office and is responsible to ensure the consistent and efficient execution of IT initiatives that are critical to the delivery of Ulta Beauty's strategic projects and programs. This role leads and coaches a high performing team of Portfolio Managers to partner with IT and business leaders and to drive a consistent process for the prioritization of demand, funding of initiatives, ensuring resource capacity and availability and managing interdependencies between the programs and portfolios that support the enterprise strategy and goals. The Director, IT PMO is also responsible for developing the IT PMO operating model and will participate with the Corporate Strategy team in developing the forward plans for strategic projects.

 

CORE JOB RESPONSIBILITIES:

  • Relationship Management: Guides the team that is the primary point of contact with the business and IT in regards to portfolio and project management. Champions the strategy to understand stakeholder objectives and requirements. Establishes solid relationship with leadership across all business areas and helps them to articulate the technology needs that will advance business performance. Coaches team members to further strengthen these cross functional relationships and to share ownership and accountability for the business results of technology related projects. Represents IT as the ultimate escalation point for project-related issue resolution.
  • Portfolio Management: Leads the definition, implementation and continuous improvement of ULTA's IT portfolio management framework and structure. Is responsible for implementing effective portfolio governance supported by impactful and actionable reporting. Organize to promote alignment around strategy and objectives, multidisciplinary collaboration and accountability to business outcomes. Sets parameters for prioritization within each of the portfolios.  Leads the on-going monitoring and review of all portfolios for impact on current business and technical activities, and the realization of strategic benefits. Recommends and implements corrective action by engaging and influencing senior management.
  • Program Management: Sets organizational strategy governing the direction and conduct of IT program management, including the evolution and application of repeatable, adaptable and scalable methods. Oversees, authorizes and champions activities to manage the entire lifecycle of complex programs from project initiation to project close, ensuring the delivery of quality solutions that meet the constraints of time, cost and scope. Defines and agrees to technical and business program objectives with business area leaders, and oversees the selection, planning and management of all related project activities. 
  • Resourcing: Sets IT project resource management policy, standards and guidelines. Leads resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources to ensure that ULTA has appropriately skilled resources to meet organizational objectives and commitments. Leads the forecast on capacity over the organization's planning and budgeting cycle. Ensures that the capacity management policies and standards are fit for purpose, current and applied correctly. Advises on new business proposals and capacity and demand issues.
  • Performance Management: Manages individuals and teams by defining clear roles and effectively assigning responsibilities in order to achieve corporate objectives. Provides coaching and support and ensures project, program and portfolio managers are knowledgeable about their assigned business unit, business partners and project objectives. Establishes clear performance objectives, and monitors progress against agreed quality and performance criteria.
  • Organizational Change Management and Transition Planning: Influences and champions the development and application of processes, tools and techniques to manage the people aspects of change in order to achieve the required business results. Works closely with Change Management and business teams to integrate appropriate change management plans within the programs, including training and communication plans.

 

ADDITIONAL RESPONSIBILITIES:

  • Sets the strategy for identifying, communicating and addressing project risks and issues. Leads resources to implement the strategy, escalate to leadership when appropriate and manage the resolution and status reporting accordingly.
  • Manages the intake and demand management function and assists the business in navigating the process through effective project definition, refinement and initiation.
  • Sets and provides project leadership direction to cross functional project teams consisting of IT and Business professionals.
  • Collaborates with other project management functions in the organization to align on methods and ensure consistent use of processes and tools.
  • Leads the teams of portfolio, program and project managers in implementing and applying standard processes and tools to effectively manage dependencies, risks, issues, scope changes and quality.
  • Oversees the consolidated portfolio estimates, schedules and resource requirements provided by the Portfolio Managers, and is ultimately accountable for the successful completion of all IT projects.
  • Responsible for the understanding and oversight of project level financial management.
  • Liaises with Internal Audit and Finance Executive Leadership to ensure financial and compliance requirements are upheld across all IT projects and programs.
  • Designs project metrics, dashboards and reporting mechanisms to facilitate decision-making at all levels of the organization from C-suite to line management.
  • Guides continuous improvement efforts from opportunities identified by lessons learned and other feedback.


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