Vehicle Servicing Specialist Job Listing at Travis Credit Union in Vacaville, CA (Job ID ocFevfwk)

Description

T-Sat 40 hours/week

Summary: The Travis Credit Union (TCU) Vehicle Servicing Specialists are a specialized team responsible for analyzing and verifying California and out-of-state DMV documentation, acting as a support unit for internal and external business partners. This team researches and processes all pending titles on vehicles/vessels used as collateral to ensure the credit union interest is secured.    Profile:  

• Provides support and ensures quality member service is provided at all times when communicating with members and internal/external business partners.
• Advocates for members regarding credit and achieving their financial goals.
• Identifies opportunities to deepen the member relationship by promoting and educating members with different options relating to their DMV loan transaction.
• Interprets conditions and verifies that all DMV requirements have been met and stays current on all states DMV regulations.
• Analyzes and validates supporting DMV documentation prior to the consumer loan application being processed to prevent fraud.  Ensures quality control by confirming the DMV documents are in compliance on all credit union and regulatory guidelines.
• Prepares and submits appropriate title documentation necessary to secure TCU's lien and follows-up on pending titles and DMV documentation.
• Accurately completes weekly/monthly departmental reports ensuring all deadlines are met to include random audits focusing on risk management.
• Identifies opportunities of improvements and changes of processes and policies to increase productivity and members' experience.
• Analyzes, decisions, processes ‘skip a pays', and manually adjusts account receivables.
• Provides assistance, direction and training to peers and internal business partners
• Assistsin all areas of Consumer Lending as needed.

  Not all functions/tasks are listed above; however those listed are considered essential.   Skills:

• Strong telephone communication skills.
• Effective, professional verbal and written communication skills.
• Ability to interact with diverse groups of people.
• Ability to use independent judgment and discretion when reviewing appropriate exceptions to Credit Union guidelines.
• Ability to provide leadership support, motivation, and professional development.
• Ability to navigate and process within multiple interdependent systems and tools.
• Ability to analyze needs and propose solutions that drive results.
• Ability to work in a fast-paced, team-oriented environment.  Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
• Critical thinking and highly skilled at researching and effectively resolving DMV issues in a timely manner.
• Proficient mathematical and analytical skills to include calculating fees and balancing general ledger reports.

  Reporting and Experience: Assoc. Vehicle Servicing Specialist: 

• Reports directly to assigned Consumer Lending management.
• HS Diploma or equivalent and minimum of 1 year of previous related work experience or 2 years of customer service or clerical work.

  Vehicle Servicing Specialist:

• Reports directly to assigned Consumer Lending management.
• HS Diploma or equivalent and minimum of 2 years of previous related work experience.

    Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature. Requires flexibility in work schedule to include working on Saturdays. Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.   Compensation: Base hourly starting range is commensurate with experience.
      

• Assoc. Vehicle Servicing Specialist - Grade 8: $20.94/hour - $25.87/hour
• Vehicle Servicing Specialist - Grade 9: $22.80/hour - $28.17/hour

Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.       At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives.  As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!               Travis Credit Union is an Affirmative Action Employer       EOE/Individual with Disability/Veteran Status        

 Apply on company website