Description
Summary
The Operations Coordinator is responsible for multiple support staff duties for a branch location and also acts as liaison to home office associates.
Essential Duties & Responsibilities
- Interacts with clients, advisors and operations via phone and email correspondence.
- Coordinates and processes incoming and outgoing mail.
- Responds to customer inquiries, research questions, resolves problems; provides quotes and other information as needed.
- Submits orders as directed by the Financial Advisors ensuring accuracy (or calls in/faxes orders to main branch)and follows up where necessary.
- Reconciles checks, issues receipts and accurately balances daily.
- Assists in the opening of customer accounts and processes changes.
- Performs various administrative duties and maintains accurate customer account records.
- Provides reports and other information to Financial Advisors as needed.
- Acts as liaison between branch/satellite and home office personnel (i.e. questions, paperwork, etc.).
Qualifications
- Provide exemplary service to clients with exceptional interpersonal skill and written/verbal communication.
- Basic understanding of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- Ensure the proper use of your own time and the time of others, including work prioritization.
- Ability to communicate well with supervisors and peers.
- Effective organizational skills with strong attention to detail and an ability to manage time efficiently to meet tight deadlines while assisting with a high volume of requests.
- Ability to meet deadlines while helping brokers (FAs) maintain compliance status.
Education & Experience
- Minimum required: High School Diploma or equivalent.
- No experience required, 1+ years of similar work experience preferred.
Licenses & Credentials
- Minimum Required: Series 7 & 63 licenses required within one year of start date.
Sytems & Technology
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
- Experience with Thomson One & Beta, EQuest.
- Contact with OTC Trading, Mutual Funds and their source companies, Security Transfer, Reorg, Bond Desk, Order Room, Compliance, New Accounts, Annuity Processing, Stock Records, Retirement, Treasury, Margins, Client Services.
About Stifel
Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.
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