Description
Summary
In high-velocity organizations, it is common practice to decentralize change approval, making the peer review a top predictor of high performance. At Stifel, this decentralization is performed through an advisory board which facilitates cross-departmental approval.
Our main goal is to ensure there is awareness and preparedness for changes which may be impactful to the business
Essential Duties & Responsibilities
- Conducting the advisory board meeting(s) and documenting accordingly.
- Responding to high risk emergency changes by capturing IT Leaders approval.
- Reviewing change records for quality and adherence to business standards.
- Meeting with teams to develop and update change templates to automate procedures.
- Coordinating with development teams to continue compromise with agile deployment methodology.
- Coordinating with other IT Service Management practice owners to ensure procedures are integrated.
Qualifications
- Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
- Experience deploying and managing assets in a CMDB or other asset data repository system
- Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills
- Strong analytical and technical skills.
- Knowledge of hardware and software components utilized in an enterprise-wide organization
- Knowledge of IT Audit techniques and industry standards.
- Understanding of a broad range of IT disciplines
- Proficiency in relating complex technical situations to non-technical customers.
- Ability to prioritize workload and consistently meet deadlines
- Ability to delegate project plans to other associates
Education & Experience
- Bachelor's degree in Information Technology, Business Administration or equivalent; or equivalent work experience required
- 1+ years' experience in IT Service Management, Business Process Management, or IT experience required
About Stifel
Established in 1890, Stifel is one of the nation's leading full-service wealth management and investment banking firms. Stifel serves clients from more than 400 offices across the United States and ranks as the nation's seventh largest full-service investment firm in terms of number of financial advisors. We are also a leading provider of investment banking services to the middle market, a top-ten municipal bond underwriter, and home to one of the industry's largest research franchises. In addition our Stifel Bank subsidiary provides a comprehensive range of banking services.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
The health and safety of our employees and candidates is very important to us. We continue to monitor the current public health situation and have adjusted our hiring procedures to include virtual recruiting tools that allow us to continue meeting new candidates.
Stifel is an Equal Opportunity Employer.
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