Medical Mutual Job - 40879500 | CareerArc
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Company: Medical Mutual
Location: Cleveland, OH
Career Level: Associate
Industries: Banking, Insurance, Financial Services


The Participant Services Representative is responsible for providing timely, knowledgeable, and courteous resolution and response to participant inquiries. This position has no direct reports.


  • Answer the Phones, Emails and Contact Us Forms and work with participants assisting with program registration, health risk assessments, setting screening appointments and various questions and needs.
  • Learn and understand the various wellness programs and related parameters to enable the professional answering of participant questions across the range of client programs.
  • Utilize multiple company database programs for accessing participant information
  • Document all call information per standard operating procedures
  • Preform other duties as assigned



Education and Experience:

  • High school diploma or GED
  • Minimum 1 to 3 years' customer service or inbound call center experience
  • Bilingual in English and Spanish strongly preferred


Technical Skills and Knowledge:

  • Proficient in Microsoft Office and industry related software programs
  • Ability to independently identify, research, and resolve issues
  • Ability to exercise considerable judgment, maintain confidentiality, and act in a diplomatic manner
  • Effective verbal and written communication skills
  • A well-organized and self-directed individual who can work with minimal supervision
  • Capability to efficiently complete tasks in a fast-paced environment

About Bravo Wellness:

Bravo is always looking for qualified talent to join us. We are committed to the future and well-being of all our employees. We truly value and respect the talents and abilities of all our employees. That's why we have been recognized as a great place to work being continually awarded the Smart Culture Award and receiving the NorthCoast 99 Award.

At Bravo, we put your wellness first. Our physical environment and employee benefits demonstrate our commitment to wellness in all its forms: physical, emotional, social, spiritual and intellectual. Through health screenings, wellness challenges, lunch & learns, health coaching, an on-site fitness center, massage by the minute, fitness reimbursement, and healthy food options these are just some of the ways we promote wellness.

We offer competitive benefits and compensation. Our competitive compensation plans include 401(k) retirement savings plan, medical, dental, vision, and disability insurance. We offer an employee discount program. Discounts at many places in and around town, just for being a Bravo Wellness team member!

We invest in you. We care about your career growth and development. We offer instructor-led professional development training sessions, a learning platform with numerous eLearning courses, a leadership development program, and more.

We like to be happy, which is why we have casual dress every day, town hall meetings, social gatherings, employer-sponsored sport teams, Bravo Games, and a host of other fun events for our employees to enjoy. At Bravo, the family atmosphere goes beyond friendly coworkers--it defines how and why we work. By allowing space to have fun and connect with each other, we create more opportunities for the creativity and dedication to service that make our products what they are.

We strive to create peace of mind. Our clients and participants can trust us to do things right and help them get value from their wellness investment. Bravo designs programs that help employers maintain competitive benefits by controlling long-term healthcare cost trends. Our best practice program designs address the root cause of rising healthcare costs by focusing on health risk prevention and reduction.

We're affiliated with Medical Mutual of Ohio, the largest health insurer in Ohio. For over 85 years, Medical Mutual has served its members and the Ohio communities where they live and work. Bravo Wellness and Medical Mutual are both consistently recognized as Top Places to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and the best wellness provider we can be!

At Bravo we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

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