Superior Dental Care - Dental Enrollment Specialist Job Listing at Medical Mutual in Centerville, OH (Job ID bd318f04-4002-495b-a4c4-85631b54e064)

Description

Note: This is a Centerville, OH based hybrid role.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

SDC - Dental Enrollment Specialist

Job Summary:        

Provides administrative support to the Enrollment team. Processes all incoming enrollment documentation and ensures complete and accurate installation of clients and members in the enrollment system.  

Responsibilities:

• Participates in an on-the-job training program and ongoing training to learn and build knowledge and skills of the Company's products and services, policies, procedures, and systems.
• Completes electronic file transfers & audits for small to medium sized clients.
• Installs and maintains all member enrollment information received by paper form via data entry.
• Installs new groups into Customer Relationship Management (ACT) database and prepares new group installation materials.
• Updates client information (address, contact, billing changes, etc.) and communicates changes internally as required.
• Communicates with members, clients, and/or brokers regarding member enrollment installation.
• Performs other duties as assigned.

SDC - Senior Dental Enrollment Specialist

Job Summary:        

Provides administrative support to the Enrollment team. Processes routine to complex incoming enrollment documentation and ensures complete and accurate installation of clients and members in the enrollment system.  Acts as a training resource for other Enrollment Specialists. 

Responsibilities:

• Completes electronic file transfers and audits for larger-sized clients.
• Installs and maintains all member enrollment information received by paper form via data entry.
• Communicates with members, clients, and/or brokers regarding member enrollment installation, as well as utilizes the online chat feature to answer client questions. Acts as a resource for other team members regarding complex and escalated issues.
• Installs new groups into Customer Relationship Management (ACT) database and prepares new group installation materials.
• Installs new groups in database and communicates with the team regarding member installation.
• Assists with training and acts as a resource for other Enrollment Specialists. Supports manager with covering additional tasks as needed.
• Updates client information (address, contact, billing changes, etc.) and communicates changes internally as required, including with parent company.
• Formats and uploads group conversion spreadsheets, for initial enrollment as well as open enrollment at client's renewal.
• Performs other duties as assigned.

Qualifications:

 SDC - Dental Enrollment Specialist

• Basic Microsoft Office (Outlook, Word, Excel).
• Solid data entry skills.
• Knowledge of enrollment processes and systems.
• Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, etc.).

SDC - Senior Dental Enrollment Specialist

•  High school diploma or GED required.
• 1 year experience as a Dental Enrollment Specialist or equivalent 2 years of enrollment experience preferably in dental insurance, or equivalent relevant experience in a dental office, health insurance, or healthcare.
• Basic to intermediate Microsoft Office (Outlook, Word, Excel) skills.
• Strong data entry skills.
• Strong knowledge of enrollment processes and systems.
• Strong knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, etc.).
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA).

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