German Speaking Customer Service Agent Job Listing at Flex in Warrington, England (Job ID WD183903)

Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

We are looking for a German Speaking Customer Service Agent  to be based in Warrington.

In this role you are accountable for:

• Communicating with medical providers, both over email and calls
  Set up work orders in the system and ensure efficient communication to the customer from the collection of their device to the completion of the repair and maintenance service.
• Respond in a timely manner to customer queries through Salesforce using clear communication that answers all potential questions and have a first-time right work ethics
• Liaise with repair engineers in Budapest to proactively communicate with customer
• Set up repair requests in SAP ensuring all necessary data is captured and clear for future reference + arrange collections and liaise with couriers to achieve TAT
• Maintain ownership of issues and ensure if something is promised, it happens
• Log complaints in the customer's CRM tool
• Strive to achieve and exceed company service goals
• Represent the customer's brand to their utmost satisfaction
• Update training materials for audits & spot improvement opportunities + take initiative owning and learning new tasks
• Build positive relationships with team members and contribute to a dynamic and motivated atmosphere & support team leader and program management when requested

Here is some of what you'll need (required):

• GCSE qualification or equivalent
• Fluent English & advanced language skills in German (preferably native speaker)
• Work well under pressure
• Strong initiative and passion for continuous improvements, thinking outside the box
• Excellent organizational skills – ability to prioritize and remain calm is important
• Excellent customer service skills and being able to handle difficult conversations
• Must be computer literate and have good keyboard accuracy with good Microsoft Office knowledge particularly Excel
• Eligible to work in the UK

Preferable skills and experience:

• Experience in communicating with customers using either written or verbal communication methods
• Logistics experience, working with couriers, booking collections and handling exceptions
• Salesforce, Tableau and/or SAP knowledge
• Data analytics experience

Here are a few examples of what you'll get for the great work you provide:

• Continuous training tailored to your role and skill set
• 33 days holidays inclusive of bank holidays per annum and holiday purchase scheme
• Pension and life assurance scheme
• Funding, Education, Study and Training scheme – employees can apply for £250/year which aids their development such as gym membership, language classes
• Flexible working hours
• Hybrid working
• Great team and work environment, a truly international workplace
• Supportive and flexible culture
• Challenging assignments
• Charity of the year and volunteering opportunities in the local community
• Employee Assistance Program

Place of work: Warrington

• Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)
• Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required.

TK43

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).