Engineer - Global IT Helpdesk Job Listing at Flex in Penang (Job ID WD185297)

Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an Analyst, Application Technology located in Bukit Minyak, Penang.

In charge of providing technical administrative and implementations holds up for one or more applications. Ensuring ITIL practices are followed diligently at all times. EIS implementation solutions, designed around the web. Methods product and align the IT services provided with the needs of the Business. While the primary focus is on the stability of the systems, architecting, design, installation and setup of the application/s are other core controls for this role

What a typical day looks like:

• Diligently manage and coordinate all aspects of projects assigned to ensure proper design and solution.
• Participate in strategic planning and development of the enterprise architecture.
• Define, design, implement and holds up infrastructure & application solutions.
• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Ensure knowledge pertaining to new implementations and technologies are adequately divided into the team.
• Ensure adequate monitoring and controls are in place to ensure stability of the solutions, Service-Now incidents and Baan.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Adherence to Service level acceptance accord with the Business. Ensure timely reviews with stakeholders.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Ensure minimum ‘MTTR (Mean time to Repair)' while fixing problems. Follow-up with proper root cause investigation, corrective & preventive actions with an aim to increase ‘MTBF (Mean time between failures)'.
• Ensure compliance of the systems w.r.t security and compliance requirements.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Make final resolutions on administrative or operational matters and ensure operations' effective achievement of goals.
• Review goals to set on success of operation, involved developing, modifying and executing company policies that affect immediate operations(s) and may also have company-wide effect.
• Establish and assure adherence to budgets, schedules, work plans and performance requirements.
• Participate in strategic planning and development of the enterprise architecture.
• Work with EIS to hold up the team in order to ensure the knowledgebase built and managed as well as the team who holds up is trained on new and updated solutions.

The experience we're looking to add to our team:

• Typically requires a Bachelor's degree or equivalent experience and training, Computer, engineering or administrative or equivalent.
• Typically requires a minimum of 2 years of related experience.
• Demonstrates operations and technical skills and understanding of Flex's functional standards.
• Demonstrates working knowledge of functional concepts and a solid understanding of Flex's policies and procedures.

What you'll receive for the great work you provide:

• Medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Bonuses

KR40

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).