Will provide high quality, customer focused, distributed computing services and help desk support; providing innovative solutions, maintain standard practice and consistency in the distributed environment, and provide coaching to desktop support teams.
Provides distributed desktop support, desktop and infrastructure maintenance, installation services, and problem resolution and help desk support.Acts as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives Manages administrative processes (asset management, De-acquisition, change/service requests, and problem management).Installs Computer Equipment (Lease Replacements/New Hires, etc.). Handles incoming SPOC phone calls as assigned. May lead, develop and coach team members. Ensures customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. Facilitates communication amongst customers, team members, and other AIS areas. May act as Project Leader for assigned initiatives. Installs new technology in field offices. Keeps current on new technology and its benefit to the company direction. Supports and tests IT Technology and provide feedback to appropriate AIS Units and may participate in research of non-standard product solutions to meet customer needs. Performs server Maintenance on Aetna server equipment, may include installation of service packs, and upgrades when necessary, monitors tape backup process, and performs data restores when necessary.Performs systems administration responsibilities including printers and host printer creation/maintenance. Performs and participates in DBAR (Disaster Backup and recovery) initiatives, Corporate Real-estate Project initiatives (Office Closures/Restacks/Consolidations), Major Project Initiatives (Application Rollout, Desktop Refresh, etc.). Must be able to lift minimum of 50 lbs.Position will require 7x24 support and approximately 20-40% travel.
4-6+ years experience with Microsoft Office Products and PC/Workstation based LAN applications, or an equivalent combination of education and work experience.Ability to work effectively with client and other IT management and staff.Analytical ability, decisiveness, and strong judgment.Excellent consultative and communication skills.In-depth knowledge of end user computing systems and hardware, client functions and applications.3-5 years PC desktop equipment and associated hardware/software and or LAN certified Network administration and/or equivalent experience.Educational Requirements:MCSE/MCA or related computer experience.Bachelor's degree in Computer Science or a related discipline.
High School diploma, G.E.D. or equivalent experience
Percent of Travel Required
0 - 10%
Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Apply on company website