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Service Excellence Manager I
Valley Bank - Belleville, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Small Business Banker
Valley Bank - Miami, FL
Responsibilities include but are not limited to: Represents the bank in conducting active prospect and customer business development activities with small business clients (-$5MM in revenue size) designed to generate new deposit, loan, treasury and other fee income and related business for the line of business while meeting any of the Bank's assigned and/or prospective business custome...
Zelle Operations Specialist
Valley Bank - Dix Hills, NY
Responsibilities include, but are not limited to: Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes. Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries. Utilize the Fiserv - Valley tools that sup...
Client Experience Specialist (Hebrew Speaker)
Valley Bank - New York, NY
Responsibilities include but are not limited to: Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests. Identify customer needs and take proactive steps to maintain positive expe...
Collection Clerk
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Monitor and manage delinquent accounts to ensure timely collection of outstanding payments. Communicate with clients via phone, email, and written correspondence to resolve payment issues. Analyze aged receivables reports to identify trends and develop strategies for collection. Maintain accurate records of all...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Director, Quality Assurance - IT
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Strategic Planning: Develop and execute a comprehensive QA strategy that encompasses manual and automated testing across all product lines (deposits, lending, fraud & risk management, etc.), channel types (web, mobile, API, batch data feeds, AI & models, etc.), and customer segments (consumer, commercial, SMB, etc.). Leadership ...
HCC Sr Ops Specialist-AR
Valley Bank - Township of Washington, NJ
Responsibilities include but are not limited to: Accounts Receivable: Process the daily lockbox, shadowbox and check receipts from customers into $Dollars Accounts Receivable system. Prepare spreadsheets of daily cash and bank deposit slips. Process and apply all funds to lessees account including ACH, wires, credit cards and specialized payment programs.
Healthcare Portfolio Manager
Valley Bank - New York, NY
Responsibilities include but are not limited to: Develop, manage, monitor and grow assigned client relationships in portfolio. Perform comprehensive relationship reviews with all relevant internal partners for assigned portfolio and schedule in-person outreach visits along with internal partners to ensure we are meeting the clients' banking needs. Ensure timely line r...
Loan Administration Manager
Valley Bank - New York, NY
Responsibilities include but are not limited to: Manage a department / region responsible for loan transaction closings, ensuring end-to-end accuracy, customer satisfaction, and all regulatory requirements are met in a risk-controlled environment. Spearhead and proactively define, implement, and enforce operational metrics & KPIs to ensure service standards are met and communi...
Loan Documentation Specialist
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Prepare loan documents upon receipt of request from the Lender, review loan approval and related supporting documents. Ensure that all required documents, including insurance information, are provided to properly evidence the loan and perfect the bank's security interest. Work with Bank's (Medici or LaserPro) software and other...
PERSONAL BANKER
Valley Bank - Tampa, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Passaic, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Rochelle Park, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
