Description
The Sr. Dispatcher is responsible for doing the work as dispatchers. The Sr. Dispatcher ensures timely coordination and inland dispatch of ocean and airfreight shipments for delivery to customers. This Import Department position is also responsible for verifying completeness of documents accompanying the shipments and proactively communicating shipment and delivery status to ensure a clear and steady work flow.
- Coordinate with trucking companies for timely pick-up and delivery of freight to customers:
- Verify shipments are fully released and payments posted before shipment is dispatched for delivery.
- Ensure required type of vehicle and space is available with the trucking companies prior to dispatch- Verify accurate piece count and calculate weight and dimension of freight.
- Ensure freight is booked at correct rates by calculating miles driven and verifying trucking rates with the billing department.
- Maintain accurate shipment records:
- Ensure shipments are forwarded with accurate documentation and related dispatch and delivery information.
- Obtain proof of delivery
- Maintain updated dispatch/trucking and delivery information in related shipping files and computer systems.
- Customer Service:
- Provide excellent and timely customer service by providing timely, accurate and detailed information to all parties requesting status information.
- Advise supervisor of any problems or irregularities within assigned transactions. Actively participate in problem resolution.
3-5 year related experience in transportation, logistics; freight forwarding or equivalent combination of education and experience. Must be teachable and eager to learn.
- Must possess excellent customer service skills and phone etiquette.
- Able to handle stressful situations.
- Able to take instructions and follow-through independently.
- Must have good personal organization skills and be able to multi-tasking.
- Must be able to present oneself in a cooperative and professional .
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1st of the month following start date
- 401k with a company match
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is a leading global provider of International Freight Forwarding, Contract Logistics, and Supply Chain Solutions. With over 24,000 employees across 45 countries, our extraordinary employees work towards a common goal of providing large and small companies across a variety of industries the logistics support they need to meet the demands of their customers. For more information, please visit our website at www.yusen-logistics.com.
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
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