Remote Occupational Health Nurse (RN) - Telephonic Triage (10:30AM-9:00PM MST) - Training starts May 31, 2024 Job Listing at WorkCare in Work From Home (Job ID 2437)

Description

Job Summary

We are looking for a Remote Telephonic Triage RN to help support our 24/7 Incident Intervention program.

This position is focused on using a new approach to helping employees return to work. The primary responsibility of this position is to facilitate appropriate and timely health care with the focus on employee return-to-work and the return to maximum functionality. This is accomplished by providing the assessment and guidance at the time of a workplace injury telephonically. 

The following reflects the current definition of essential functions for this job but does not restrict the tasks that may be assigned. Leadership may assign or reassign duties and responsibilities to this job at any time.

The nurse utilizes evidence-based guidelines and employs best practices that require early intervention and setting of realistic expectations for recovery and return to work.

1) Provide initial injury intake, follow up and case closures in accordance with Policy Procedure. 

• Provide initial contact with injured worker, employer, provider and other appropriate stakeholders.
• Obtains history of injury (mechanism and setting) and current job functions
• Assesses functional status and provides recommendations for first aid, self care, or medical treatment according to treatment protocols.
• Assesses and collects data regarding risk factors for delayed recovery and generates creative solutions to minimize or eliminate obstacles which prevent or delay return to work.
• Completes follow up calls to assess progress with suggested self care or first aid and escalates case to MD per protocol

2) Employee/Employer Relations

• Provides employer and supervisor with updates regarding the nature and mechanism of injury as well as suggested level of care
• Serves as an advocate for the injured/ill worker.
• Counsel's employees on reduction of risks associated with occupational and environmental hazards.

3) Provider Contact/Relations

• Requests medical records as needed.
• Directs care to preferred providers and negotiates as necessary.
• Ensures appropriate use of medical facilities, early and appropriate referrals, and quality of care at controlled or reduced cost.
• Identifies excessive, ineffective or inefficient delivery of health care services and redirects care as needed.

4) Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare 

• Education and Experience

• Candidate must be a graduate of an accredited school of nursing with a valid RN license. Bachelor of Science in Nursing is highly preferred.
• Minimum of 3 years' experience as a case manager in health care setting.
• Must have a Compact RN License.
• RNs must be able to maintain Enhanced Nurse Licensure Compact (eNLC) and reside in a compact state.
• RN must adhere to the requirements and time frames of licensure in all other states
• Strong clinical knowledge with the ability to be trained in Case Management and Occupational Health.
• Telephonic case management experience preferred.
• Ability to obtain Occupational Health and/or Case Management certification within two years of employment
• Certification in CCM/Disability Management desired. 

• Skills and Competencies

• Must have positive telephone interaction skills including ability to ask open-ended questions to identify problems and focus conversation for goal directed and time limited conversation.
• Must be able to interact effectively with HR, safety staff, local medical providers and other designated personnel for proper initiation and follow- of possible work-related injuries and illnesses.
• Must have excellent written and oral communication skills and computer skills. Bi-lingual (Spanish speaking) beneficial. 

• Computer Skills
  • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed. 

• Physical Demands
  • Requires sitting for long periods of time, working at a desk.
  • Some bending and stretching could be required.
  • Working under stress and use of computer/phone required.
  • Manual dexterity required for use of computer keyboard.
  • Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
  • May occasionally lift and/or move up to 15 pounds. 

• Work Environment
  • Mainly indoor, office environment conditions.
  • Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements.

This position is four (4) days per week; ten (10) hour shifts Monday - Friday 10:30am - 9:00pm MST with rotating weekends and holidays included in the scheduled workweek. 

Start Date: Friday, May 31, 2024

Time: 10:00AM –5:30PM ET

Training Dates and time:

May 31 - August 2

 Work From Home Requirements:

• Employees must live in a location that can maintain reasonable connectivity to power and internet. 

• All Incident Intervention employees working from home are expected to adhere to the following requirements prior to working from home: 

1. 1. Must meet all IT requirements as outlined by IT Department.
   2. Work environment must be free from background noise and distraction.
   3. Must dedicate their full attention to their job duties during working hours.
   4. Must be able to meet the following privacy and security requirements, as per HIPAA regulations:

• • • home office must be in an enclosed private room with 4 walls.
    • home office must have a closed-door during business hours.
    • home office must be removed from normal foot traffic.
    • during working hours no unauthorized personnel are allowed in home office.

Personal Device Requirement:

As part of WorkCare's Business Continuity Plan (BCP), all employees will be expected to access WorkCare's systems via a personal device they have available. If a disruptive incident occurs, employees must remain available and prepared to work during their scheduled work
shift. It is expected that employees who are scheduled and working during this time utilize their personal device to access the department specific systems.

This position has a salary range of $31.00-$43.00 per hour (depending on factors such as job-related knowledge, skills, experience, and qualifications). 

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identify theft coverage; pet insurance and more. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable laws. WorkCare is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.

WorkCare, Inc., is a U.S.-based occupational health, wellness and absence management company focused on improving quality of life for employees and enhancing business results for employers. Our mission is Protecting and Promoting Employee Health…from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves. 

We deliver integrated, total employee health solutions to employers in all types of industries in the U.S. and selected international locations. Our primary service lines include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics (staffing/operations); Industrial Athlete Program (onsite and virtual), Consulting M.D.s, Wellness Solutions, and Absence Management Solutions.  We place a strong emphasis on occupational physician oversight, clinical quality, customer service excellence, and workforce well-being. Visit www.workcare.com to learn more.