Occupational Health LPN-Telephonic Triage - Fully Remote in the US Job Listing at WorkCare in Anaheim, CA (Job ID 202725)

Description

Job Summary:

We are looking for a Remote Telephonic Triage LPN to help support our Injury Care and Telemedicine program.  

Schedule: Monday - Friday 12:30pm - 9:00pm MST with rotating weekends and holidays included in the scheduled workweek.

This position has a start date of Friday, August 22, 2025. 

The LPN utilizes evidence-based guidelines when following-up telephonically on injuries reported to WorkCare, ensuring employees are managing their injuries appropriately and progressing towards maximum functionality. 

• Provide telephonic follow up and case closures to employees that have reported injuries to WorkCare 

• Use evidence-based suggestions for either continued self-care treatment of the injury, escalating to a WorkCare Physician and a clinic visit, or closing the case  

• Call clinic providers and obtain status from employee's appointments 

Essential Duties and Responsibilities: 

• Provide telephonic follow up and case closures in accordance with Policy and Procedures  
• If successful contacting the employee: 
• Determine what course of action to take  
• Continue self-care  
• Consult a WorkCare Physician to discuss the treatment options  
• If unsuccessful in contacting the employee,  
• Check the CSI and follow the instructions given for that client  
• Call clinic providers and obtain status from employees' appointment  
• Provide additional services to WorkCare as directed by Physician, Department Manager or Supervisor.  

Education and Experience  

• Graduate of accredited school of nursing.  
• At least 2 years' nursing experience.  
• Experience in occupational health, urgent care and emergency room preferred 
• Must hold current and valid compact/multistate LPN license. 
• LPN must adhere to the requirements and time frames of licensure in all other states per policy 

Skills and Competencies  

• Strong verbal, written and interpersonal communication skills. 
• Must be able to demonstrate the ability of maintaining privacy and confidentiality.  
• Strong critical thinking skills; problem solving, and decision making.  
• Must have the ability to gather data, compile information and prepare reports.  
• Ability to manage multiple priorities, with attention to detail and accuracy.  
• Ability to create and edit written materials.  
• Ability to communicate effectively to a variety of audiences.  
• Skill in organizing resources and establishing priorities.  
• Demonstrate cooperative behavior with colleagues, supervisors and clients. 
• Strong time management, organizational, and follow-through skills. 
• Ability to meet and exceed daily and weekly individual performance goals. 
• Ability to work independently as well as assisting other team members when needed. 
• Requires regular and predictable attendance and punctuality.  
• Demonstrates positive telephone interaction skills as evidence by courteousness, open-ended questions to identify problems and conversation focused on goal directed, time limited communication.  
• Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations; the ability to create and edit written materials; the skill in organizing resources and establishing priorities; and the ability to gather data, compile information and prepare reports. 
• Must also have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations. 

Computer Skills  

• Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.  
• Must be able to multi-task between multiple software programs.  
• Must have good typing skills with the ability to type and talk simultaneously. 

Physical Demands  

• Requires sitting for long periods of time, working at a desk.  
• Some bending and stretching could be required.  
• Working under stress and use of computer/phone required.  
• Manual dexterity required for use of computer keyboard.  
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.  
• May occasionally lift and/or move up to 15 pounds.  

Work Environment  

• Mainly indoor, office environment conditions. 
• Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements.  

The schedule for this position is Monday - Friday 12:30pm - 9:00pm. You must be able to work rotating weekends (Saturday and Sunday) and holidays. 

The hourly pay range for this position is $23.00-$32.00 per hour. Actual compensation offered to the final candidate within this range depends on factors such as job-related knowledge, skills, experience, and qualifications. 

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. 

The preceding statements describe the general job responsibilities and individual's qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.  

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.