IT DevOps Manager - Fully Remote in the US Job Listing at WorkCare in Remote, OR (Job ID 238005)

Description

Job Summary

The IT DevOps Manager is responsible for delivering high-quality, customer-focused infrastructure and cloud services for WorkCare. This role drives technology rollouts, evaluates emerging technologies, and ensures optimal performance and reliability of systems. The manager collaborates with IT leadership to develop strategies, optimize automation, and maintain secure, scalable infrastructure that supports business goals.

Essential Duties and Responsibilities

• Interface with end users providing support and troubleshooting of technology related issues and requests.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Install, maintain, and configure hardware and software systems according to company standards.
• Coordinate and assist with high priority incidents and problem management lifecycle.
• Act as link between end users and advanced support teams, proactively troubleshooting or escalating as needed.
• Participates in off hours on-call support.
• Assist in building and maintaining knowledgebase (how-to) documentation.
• Performs hands on assistance with hardware deployment, replacement, maintenance, troubleshooting and software installation.
• Collaborate within IT team and inter-departmentally to maintain ensure technology is functioning according to standards.
• Accomplishes organization goals by accepting ownership of assigned tasks and exploring opportunities to add value to job, team, and department.
• Assist with the manage IT equipment inventory and lifecycle, procurement, inventory, and e-waste processing.
• Leads or participates in team projects that enhance the quality or efficiency of service. May coordinate special projects in support of departmental and company goals and objectives.
• Assists with producing daily, weekly, monthly, and quarterly statistical reports related to the health and management of technology resources.
• Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare technologies.
• Mentor and train DevOps Engineers reporting to this position.
• Work with Director of IT Operations and VP of Technology & Security to set strategy and build roadmaps.
• Provide input on financial matters impacting the team.

Education and Experience

• Bachelor's degree with a Minimum of 3-4 years of hands-on experience in computer hardware, software technologies. Certification such as A+, MCP, or ITIL is a plus.

Skills and Competencies

• Must be able to demonstrate the ability of maintaining privacy and confidentiality; critical thinking skills; make independent decisions in accordance with company policy and procedures; and take initiative on issues that arise daily.
• Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations; the ability to create and edit written materials; the skill in organizing resources and establishing priorities; and the ability to gather data, compile information and prepare reports.
• Demonstrate a passionate commitment to exceptional customer service and work effectively within a service-oriented team.
• Manage multiple priorities efficiently by tracking own activities and performing tasks as prioritized by the supervisor.
• Escalate conflicts and issues in a timely and appropriate manner to ensure smooth operations.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • AWS Technologies (EC2, Beanstalk, RDS, Lambda, etc.)
  • AWS Security
  • Knowledge of software as a service
  • O365 Admincenter
  • MS Teams
  • MS Teams Voice
  • Exchange online
  • Hands on knowledge of Active Directory architecture and administration
  • Sharepoint
  • Intune or SCCM
  • MS Onedrive
  • O365 Licensing
  • PowerShell
  • Practical experience with antivirus technologies
  • Windows Server 2016/2019
  • Technologies such as, but not limited to, Amazon Web Services, desktop virtualization, Microsoft desktop operating system windows 10
  • Service Desk ticketing tools (SysAid, Zendesk, ServiceNow, or equivalent),
  • Apple OS, Microsoft 365
  • Adobe program technologies
  • Multi-Factor Authentication
  • Printing technology
  • Intermediate knowledge of local and wide area networking
  • Ability to learn new technology and software as needed.

Computer Skills

• Must have expertise with the variety of off-the-shelf software for office productivity such as, but not limited to, Microsoft Office applications, and Adobe programs. Knowledge of Structured Query Language and relational databases such as, but not limited to, Access and SQL Server preferred. Must be able to learn other software as needed.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Requires sitting for long periods of time, working at a desk.
• Some bending and stretching could be required.
• Working under stress and use of computer/phone required
• Manual dexterity required for use of calculator and computer keyboard.
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch for extended periods of time.
• May occasionally lift and/or move up to 25 pounds.
• Requires occasional lifting and carrying of computer equipment.

Work Environment

• Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled.
• Air or land travel may be required periodically to support remote office locations and/or meet with vendors/clients.

This position has a salary range of $115,000 - $130,000 annually. Final compensation offered to the final candidate depends on factors such as job-related knowledge, skills, experience and qualifications.

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. 

The preceding statements describe the general job responsibilities and individual's qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.  

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.