Company: Wind Creek Hospitality
Location: Bethlehem, PA
Career Level: Mid-Senior Level
Industries: Hospitality, Travel, Leisure
Description
Description
POSITION PURPOSE:
The primary responsibility of the Supervisor – Player Services is to supervise Representatives – Player Services and provide them with the necessary tools for an exceptional work environment. Work to protect cash assets through diligent supervision of daily player services operations for assigned shift, including at any satellite player services.
POSITION RESPONSIBILITIES:
§ Knows and enforces rules and regulations of player services. § Strictly adheres to and enforces all Internal Controls and SOP's. § Monitor the customer service level provided by hourly team members to ensure unmatched guest service. § Support team members by filling in as a Representative- Player Services as needed and handles guest discrepancies. § Actively involved with the transactions of the TRU Team such as verifying fills, credits, and the overall balancing of the TRU Vault. § Actively involved with the distribution of gifts to Guests. § Supports an upbeat and positive image of Bus Marketing. § Assigns departure information to arriving busses. § Coordinates the arrival/departure of busses. § Assist guests with bus information. § Executes monthly promotions. § Provides team members with coaching sessions for growth and development. § Accuracy of bank and deposit balances. § Supervises and trains team members on their shift. § Verifies cash turn-ins from operating departments, various types of cash paid-outs, and cashier's banks. § Approves customer credit within prescribed limits.Minimum Employment Requirements
- 18 years of age, proof of authorization/eligibility to work in the United States.
- High School diploma or equivalent.
- Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
- Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
- Maintain consistent adherence to the Wind Creek customer service standards.
- Must be able to work varied shifts, including weekends and holidays.
Specific Position Requirements:
§ One (1) year experience involving cashiering, main bank, marker bank and chip bank in a management capacity preferred. § Experience working in a guest service environment or customer service area, with a hotel/casino resort preferred. § Excellent communication skills, strong organizational skills, detail oriented, and must be flexible with work schedule. § Ability to multi-task. § Physical ability to access all areas of the property. § Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. § Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. § Ability to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned. § Ability to work with others, communicate well, receive direction; review your own work. § Maintain a positive attitude toward work and interface with guests in a friendly and polite manner. § Ability to address stressful situations with clients with dignity and the utmost tact and politeness. § Ability to develop a working knowledge of all PGCB regulations, Internal Controls, and Player Services SOP's.Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives
- Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
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