Wind Creek Hospitality Job - 39546088 | CareerArc
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Company: Wind Creek Hospitality
Location: Bethlehem, PA
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure

Description

The primary responsibility of the Technician I - Slots is to learn through on-the-job training and maintain slot machines to help minimize down time on the floor and to maximize floor space revenue.  All duties are to be performed in accordance with departmental and Wind Creek Bethlehem policies, practices, and procedures.

 

POSITION RESPONSIBILITIES:

  • Performs preventative maintenance to slot machines on the casino floor and in the slot repair shop.
  • Works with senior members of the Slot Technical Department to develop skills in:
    • Repairing all slot machine malfunctions.
    • Executing conversions of machine models and denomination.
    • Repairing and rebuilding all mechanical and electronic slot machine components.
  • Attends in-house and vendor training for troubleshooting, repairing of PC boards, progressive units, and test equipment with higher tier level Technician - Slots or slot machine vendor.
  • Circulate on the casino floor to repair any appearance problems with slot machines.
  • Keep machines clean and in proper working order.
  • Develop troubleshooting skills on the repair of player tracking system, progressive systems, and GTECH.
  • Interacts with Supervisor - Slot Techs regarding day to day operation of all gaming related equipment.
  • Follows and completes Technician I - Slots curriculum and all requirements to graduate to Technician II - Slots.
  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
  • Ensures divisional/departmental compliance with Wind Creek Bethlehem customer service standards.
  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
  • Complete all paperwork in accordance with PGCB and approved Wind Creek Bethlehem standards.
  • Ensures compliance with Pennsylvania Gaming Control Board internal controls.
  • Read and understand the Wind Creek Bethlehem Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Provide superior customer service to all internal and external customers in compliance with the Wind Creek Bethlehem customer service standards.
  • Adhere to and complies with both departmental and overall property policies and procedures.
  • Ensures compliance with departmental and overall property policies and procedures.
  • Perform any other related duties as assigned.


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