Wind Creek Hospitality Job - 41069089 | CareerArc
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Company: Wind Creek Hospitality
Location: Bethlehem, PA
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure


The primary responsibility of the Officer - Security is to provide for the safety and protection of guests, team members, and company property.  Anticipates potential problems and seeks ways to prevent disruption, injuries, and prohibited conduct from occurring on company premises.  Responds to emergency situations as requested and takes appropriate steps to rectify problems and at the same time minimize hotel liability.  All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem policies, practices, and procedures.

Position Responsibilities:

  • Arrive for shift on time and in proper uniform.
  • Executes emergency response and evacuation procedures as directed by the Shift Manager - Security.
  • Monitors and assists in the enforcement of casino policies and procedures, federal, state and local laws.
  • Oversees the transportation and exchange of all money transactions between the cage, count room, and casino games including fills, slot drops and jackpot payouts.
  • Patrols and/or periodically inspects assigned areas constantly on the lookout for undesirable persons whose presence on the property is not considered to be in the best interest of the hotel/casino management or its guests.
  • Investigates all incidents, accidents, and/or events to include: taking initial report and conducting interviews with appropriate follow-up.
  • Maintains a visible and accessible profile among casino guests and team members to create a sense of security, to deter potential problems, and to answer questions.
  • Monitors suspicious persons in the hotel/casino, particularly those attempting to enter an unauthorized area. 
  • At the discretion of the Shift Manager - Security, trespass undesirables and troublemakers.
  • Serves as a public relations officer and displays such by the service rendered to guests and fellow team members.
  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
  • Complete all paperwork in accordance with PGCB and approved Sands' standards.
  • Read and understand the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Provide superior customer service to all internal and external customers in compliance with the Wind Creek customer service standards.
  • Adhere to and complies with both departmental and overall property policies and procedures.
  • Perform any other related duties as assigned.

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