Description
Job Overview:
Must be able to work any shift.
Front Services Runners play a vital role in making guests feel welcome and important by ensuring that their cars are parked and retrieved with friendly, courteous and expedient service. Runners are also responsible for handling the guest's luggage, ensuring that guests are comfortable and satisfied in their room upon arrival.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Projects a positive image
- Greets and acknowledges all guests upon arrival and departure
- Opens guest car doors
- Accurately fills out proper documentation, safeguards company assets, uses guests' names during transactions and allows quick location and retrieval of guest vehicles
- Issues Valet tickets upon arrival according to guidelines
- Inspects and documents vehicular damage
- Processes Valet retrievals as per guidelines
- Keeps office areas, parking lots, lobby area and front drive clean and orderly to ensure that space usage is maximized
- Explains parking options to guests as needed
- Lifts, positions, and removes barricades and signs in order to open or close parking areas
- Actively greets guests and opens doors to hotel
- Executes required guest service standards to ensure guests are happy and well served
- Handles and delivers guest luggage and belongings at check-in and/or checkout
- Escorts guests to front desk and guestrooms as needed
- Performs room orientation according to established standards
- Stores and returns stored guest luggage as needed
- Actively resolves guest issues and disputes
- Disseminates information to guests regarding the property, hotel, promotions, etc.
- Reduces claims by strict adherence to departmental policies & procedures
- Performs other duties as assigned
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