Wind Creek Hospitality Job - 41069130 | CareerArc
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Company: Wind Creek Hospitality
Location: Bethlehem, PA
Career Level: Executive
Industries: Hospitality, Travel, Leisure


The primary responsibility of the Executive - Collections is to collect on all outstanding casino receivables and non-gaming accounts receivables. This position will also oversee the account receivable function for property operations. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.


  • Initiates collection calls and follow through with the collection of accounts assigned by direct manager.
  • Answers account questions and assists in setting up alternative pay plans when necessary.
  • Responsible for the follow-up, maintenance, and timely update of all collection files.
  • Ensure that the status of all casino receivables is properly updated and documented in the accounting system.
  • Liaise with general ledger team during the month-end closing process to adjudicate any issues or problems.
  • Responsible for the preparation, review and distribution of the Corporate Account Receivable Financial Deliverables Package.
  • Assists in preparation of various required in-house or ad-hoc reports as needed on a daily, weekly, monthly, or quarterly basis.
  • Coordinate and conduct the quarterly credit collections committee meetings. Present data packages for Senior Management during the meetings.
  • Train and mentor the accounts receivable team to facilitate efficient best practices for the business unit.
  • Process accounts being assigned to outside agencies and write off accounts.
  • Works closely with the Player Development and Marketing Departments regarding their accounts.
  • Process and record all marker write-offs, marker re-deposits, and mailed-in payments.
  • Works closely with hotel sales, banquets and the front office to ensure and coordinate proper billing procedures are in place for all group sales and master accounts.
  • Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
  • Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
  • Must read and understand Wind Creek's Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

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