Description
The Associate Vice President for Institutional Success and Decision Support (AsscVPISDS) reports to the Vice President and Chief of Staff and serves as key executive leader on matters related to policy, data, evaluation, and student and faculty success technology tools. Specifically, the AsscVPISDS leads the Office of Institutional Success and Decision Support (OISDS), which is an integrated institutional effectiveness office created in fall 2022 that oversees functions dedicated to institutional research; institutional analytics, state and federal data compliance reporting; data governance; the data warehouse reports; the CRM student success and alumni implementation stages and change management adoption functions; accreditation (including the possible transition of institutional accreditation); academic and administrative assessment; student survey collective; non-academic administrator evaluation support; university-wide policy development, review, best practices research, and policy impact analysis; a suite of web application technology process supports; legislative analysis; an in-house data literacy fellows program; and enrollment success support.
The role is strongly connected to the Cabinet/Executive Leadership Team and to the Deans and academic units. The AsscVPISDS is the primary contact for the President, Cabinet/Executive Leadership Team, and Deans regarding data and the office's functions. In particular, the AsscVPISDS will have a strong connection to the Office of the Provost, Office of Development and Alumni Relations, Office of Governmental Relations and Community Engagement, and Office of Student Affairs with renewed efforts to support data-informed decisions regarding curricular redesign, student and faculty retention, priorities for gifts and campaign programs, and legislative and community partner presentations.
The AsscVPISDS may be asked to serve on several university committees and/or working groups, UT System task forces, particularly those involving OIRA and UT System Academic Affairs partnerships, and will serve as a member of the New Student Engagement Board, which is a university-board dedicated to the success of all first-time students at UT Dallas.
In addition to a strong knowledge of the institution's current needs and fiscal limitations and opportunities, the ideal candidate will have:
- Strong interpersonal and communication skills
- At least ten years of supervisory experience
- Demonstrated success managing a large portfolio with multiple teams' different foci contributing to one unified vision.
- Demonstrated commitment to transparent communication and strong customer service
- Demonstrated commitment to keep positive student experience as north star guide
- Demonstrated use of data to improve student experience and a strong knowledge of using data to enact change
- Strong storytelling with data skills, including both qualitative and quantitative
- Demonstrated success developing technical acumen in student success, including but not limited to CRM platforms
- Demonstrated ability to react positively to setbacks
- Experience creating and revising policy
- Experience creating, reviewing, and evolving assessment and evaluation reports
- Experience with survey design
- Strong team building, negotiation, and conflict resolution skills
About the Office:
OISDS was created to leverage functions that, when merged, provide better services to the campus to improve the student experience with enhanced technical platforms for students, faculty, and staff; with improved data integrity and data agency so that academic units can better track student performance and post-graduation student outcomes; and with a philosophy of collaboration, transparency, and accountability. OISDS has thirty-four full-time employees and two part-time employees across five teams.
Minimum Education and Experience
Master's degree in relevant discipline.
Eight (8) years of job-related experience in higher education.
Preferred Education and Experience
- Doctorate preferred
Essential Duties and Responsibilities
The immediate fall 2025 priorities for the role are:
- Provide ongoing change leadership for the creation of a new, evolving unit that prioritizes effective, prompt, and accurate service to the student success staff, faculty, deans, and executive leadership.
- Provide strategic leadership for the student success and alumni portions of the institution's full student lifecycle CRM (project name: Project Europa; internal platform name Polaris, which is UT Dallas' enterprise Salesforce instance), through the transition from implementation partner phase to institutional team sole support.
- Provide executive oversight of the change management and adoption of the new CRM in all academic units for graduate admissions and recruiting and student success support within Polaris, in consultation with the assistant vice president for policy and process improvement (AsstVPPPI). This may include the creation of student and student success staff/faculty focus groups to provide feedback.
- Launch OISDS-3D, the in-house data literacy program being developed in spring 2025 by OISDS staff in partnership with a faculty and staff focus group.
- Provide OISDS leadership in the collaboration with the Provost's Office and the Office of Information Technology on the creation of a faculty demographic table within the Data Warehouse to improve external and internal data validation.
- Lead the institution through either a SACSCOC decennial reaffirmation or the transition to a new accreditor, as determined by federal or state changes, in consultation with the AsstVPPPI, who recently added the accreditation role.
- Make executive decisions regarding the sunsetting of in-house technical tools in partnership with input from the seven schools, the OISDS web applications team, the Vice President for Academic Affairs and Provost, and governance committees, in consultation with the Assistant Vice President for Institutional Success Technology (AsstVPIST).
- Serve as the unit lead on enrollment management working groups and provide executive decision-making regarding the matriculation model developed in partnership with Admissions, Financial Aid, and The University of Texas System Office of Institutional Research and Analytics (OIRA).
- Serve as executive leader who continues to communicate with internal and external stakeholders regarding efforts to address institutional reporting code degradation issues, as part of a commitment to improve data governance maturity.
- Assist the Vice Provost for Academic Innovation and Success (new role 2025) with the launch of intentional student success data discussions, as a reconstitution of the Student Success Advisory Group.
Additional Information
Internal candidates are preferred.
What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package include:
- Competitive Salary
- Tuition Benefits
- Internal Training
- BCBS PPO Medical insurance – 100% paid for full-time employees
- PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits
- Vision Insurance
- Long and short-term disability
- TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement
- Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans
- Dental/Vision/AD&D
- Paid time off
- Paid Holidays
- Fertility Benefits
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program. Visit https://hr.utdallas.edu/employees/benefits/ for more information.
If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!
Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
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