Description
Job Description
The laboratory assistant obtains and processes clinical specimens for testing and pcrfom1s various clerical duties in the clinical laboratory. Assigned job duties arc performed independently and he/she assists other personnel in the operation of the laboratory. He delivers reports to nursing units and communicates with the responsible health care providers via mail, telephone, and fax. He is under the supervision of the Phlebotomy Supervisor and Administrative Director, Laboratory.
II. TECHNICAL SKILLS/JOB SPECIFIC SKILLS/*ESSENTIAL FUNCTIONS* Manager Score
1 TELEPHONE SKILLS - Demonstrates hospital telephone etiquette by answering the phones promptly, courteously and identifying dcpa11mcnt and self.
2 POLICIES/PROCEDURES- ls aware of and follows all hospital and dcpa1imcnt policies and procedures.
3 TEAM WORK- Promotes positive co-worker relationships through team work and cooperation. Understands and suppo11s the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with coworkers, physicians and students in a non- threatening manner. Offers assistance and promptly responds to requests.
4 PRODUCTIVITY -Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance.
Exercises good judgment and a1Tivcs at sound decisions.
5 DOCUMENTATION - Documentation is accurate, complete and legible.
6 Greets patients, identifies self and procedure prior to pcrfom1ing specimen collection procedure.
7 Accurately identifies patients following all hospital and laboratory protocol.
8 Collects blood specimens from outpatients and inpatients of all ages by venipuncture and capillary puncture minimizing trauma to the patient.
9 Assists patients in the collection of urine specimens.
10 Uses the appropriate tools and equipment in specimen collection.
11 Accurately labels primary and secondary specimen containers ensuring positive identification at all times.
12 Assess suitability of submitted specimens for testing purposes.
13 Accurately enters patient demographics and lab orders in the information system. Retrieves data from the information system. Utilizes other computer programs as needed.
14 Prepares, processes, maintains, and distributes laboratory records and reports as appropriate.
15 Performs and documents routine inventory and maintenance tasks. Notifies the supervisor when conditions are not acceptable.
16 Communicates results, issues, routine and special circumstances to the correct person in a timely manner.
17 Uses the appropriate specimen collection equipment for neo-nates, children, adults and geriatric populations. Recognizes the psycho-social needs of various age groups.
18 Performs any other duties or responsibilities which may be assigned.
IV. TRAINING AND EXPERIENCE
MANDATORY:
Valid Certified Phlebotomy Technician certificate issued by the state of California Department of Health Services
PREFERRED:
Acute care hospital experience preferred
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