Description
Job Description
POSITION DESCRIPTION
Department: Surgery
Position: OR Tech II
Supervised by: Director/Clinical Manager of Surgery
I. Job Summary:
Performs scrub and supply duties under the supervision of staff nurse. Maintains an environment conducive to the patient's well being.
II. Technical and Job Specific Skill:
1. Telephone Skills: Must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.
2. Policy/Procedures: Is aware of and follows all hospital and department policies and procedures.
3. Teamwork: Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a non-threatening manner. Offers assistance and promptly responds to requests.
4. Productivity: Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.
5. Basic Patient Care:
a) Confirms proper identification and surgical preparation of patient with nurse
b) Assists circulating nurse in preparing OR Suite for surgery or the Cath Lab for a procedure
c) Demonstrates knowledge of instruments, equipment and supplies while assisting the physician during the procedure
d) Anticipates physician's needs
e) Maintain sterile field
f) Properly organizes the preparation of supplies and instruments
g) Follows established policies and procedures for sponge and needle count, if applicable
h) Reacts appropriately in urgent/emergent situations
6. Communicates
a) Keeps clinical manager/staff nurse informed of any problems
b) Documents appropriately
c) Promptly reports changes in patient signs and symptoms to staff nurse
d) Reports unusual occurrences (for example: patient injuries or falls)
7. Information Management
Utilizes information systems promptly and efficiently (for example: Omninote, diet list computer, page system)
8. Equipment
a) Reports any equipment that needs repair to Biomedical or Facility Services
b) Assures that all equipment in sterile field is functioning before use
c) Able to process instruments (decontaminate and wrap)
d) Has knowledge of and is able to operate autoclaves
e) Orders supplies and stocks unit
9. Unit Involvement
a) Attends 50% of staff meetings
b) Has knowledge of unit goals and expectations
c) Follows hospital policy and procedures
d) Refers to supervisor, charge nurse, or team leader when unfamiliar situations occurs
e) Attends all mandatory courses as designated
f) Demonstrates responsibility for self development by participating in learning activities to obtain skill to meets gaps identified in collaboration with supervisor
g) Participates in Process Improvement activities as appropriate
10. Patient Rights
a) Upholds all patient rights
b) Treats all patients, families, and co-workers in a polite and respectful manner
c) Immediately reports any issues that may compromise patient rights to supervisor, charge nurse, or team leader
11. Performs any other duties or responsibilities that may be assigned.
III. Customer Service, Key Success Factors, and Performance/Process Improvement
A. Customer Service - Target 100 Standards of excellence
1. Attitude · Smile! Always speak positively about the facility and others · Be polite at all times, rudeness is unacceptable · Show concern and interest · Apologize for problems and inconveniences
2. Keep it Simple
· Be clear in your communications, both oral and written
· Provide the appropriate information upon request
· Document thoroughly and legibly in a timely manner
· Avoid unnecessary delays
· Follow-up on issues to ensure closure in a timely manner
3. Sense of Ownership
· Take charge of, and accept the responsibility and accountability of your position
· Commit to and live the values of our Hospital: Courtesy, Appreciation, Respect, Empowerment
· Identify and focus on meeting our customer's needs
· Think, say, and do: “It is my job”
· Plan your work and work your plans
· Get involved and stay informed
4. Awareness
· Listen carefully to what others say
· Be cognizant of your environment and address issues/concerns as they appear
· Be prepared for emergent situations
· Be aware that what you say and how you say it makes a difference to patients, physicians, and fellow employees
5. Commitment to our Colleagues
· Work as a team player
· Treat one another with courtesy and respect
· Welcome new employees and help them to be successful members of our team
· Be approachable
· Recognize and support the expertise of others
· Exceed others' expectations
6. Ambassadorship
· Promptly welcome all customers in a friendly manner
· Introduce yourself with a warm smile and make eye contact
· Address others appropriately and call customers by their name, when possible
· Be an ambassador and introduce your colleagues to customers in a prompt and pleasant manner
· Smile! Always represent the facility in a positive manner
7. Pride
· Let your positive attitude exhibit your pride in being a member of the LRMC team
· Take pride in all that you do to provide care for others
· Enjoy your successes and the successes of others
· Celebrate our WINS, proudly
8. Hospitality · Make people feel welcomed · Embrace diversity · Strive to eliminate language barriers by seeking out appropriate translators · Promote good communication and understanding to facilitate a comfortable and healing environment · Offer help…do not wait to be asked · Treat each individual as if he/she is the most important person in our facility · Meet the customer's immediate needs, or find the proper person to do so
9. Privacy and Confidentiality
· Respect our customers' and colleagues' privacy by not discussing it in public places
· Communicate with our customers' families and significant others with discretion
· Maintain patients' modesty and dignity by providing appropriate privacy
· Knock on doors before entering a room and utilize gowns, robes, blankets and privacy curtains to maintain an
environment of privacy
· Keep patients' records and information confidential
· Respect others by not entertaining gossip
10. Appearance and Professionalism
· Conduct yourself as a professional at all times
· Keep your work area and surrounding environment clean and safe
· Always dress in an appropriate manner
· Follow the guidelines in the dress code
· Wear your name badge to clearly display your name and picture
· Practice good personal hygiene
11. Patient Support
· Be considerate and aware of anxiety and discomfort that my be experienced by a patient's family and significant others
· Connect with the patient, not just their reason for being under our care
· Consider the impact of your actions
· The art of providing care may be encapsulated in the delivery of comfort to others: physical, emotional and
spiritual
· Taking care of others is our honor and privilege
· Taking care of others in the spirit of CARE is our distinguishing mark of excellence
B. Key Success Factors
1. Attendance - Employee reports to work each regularly scheduled workday. Accurately records all work time including meal periods.
2. Punctuality - Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all meal periods.
3. General Work Habits - Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
4. Safety - Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately.
5. Appearance - Projects a professional image, follows the hospital dress code
policy and/or department requirements. Wears hospital ID badge at all times on duty.
6. Confidentiality - Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.
7. Annual Requirements - Completes annual requirements (PPD, requirements, Annual Update, Ethics Training, Licensure and/or Professional Certification) on time.
C. Performance/Process Improvement
§ Is knowledgeable of performance/process improvement (P.I.) methodology.
§ Can verbalize knowledge of hospital-wide performance/process improvement activity.
§ Offers suggestions for departmental and/or hospital-wide performance/ process improvement.
§ Knowledge of and participation in the performance/process improvement is a condition of employment.
IV. Training and Experience:
Mandatory:
a) Successful completion of surgical technician training program or one year related experience in operating room
b) Previous experience in operating room as surgical technician
c) Current BLS Provider
V. Physical Requirements:
a) Position involves standing and walking for long periods of time, approximately 75% of the workday.
b) Must be able to transfer and lift patients as necessary. Weight will vary from patient to patient.
c) Must have the dexterity, coordination, and visual and auditory acuity to perform all job responsibilities.
d) Must be able to communicate effectively, both verbally and in writing.
e) Must be free from signs of illness and infections.
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