Night/Weekend Services Coordinator (Onsite) Job Listing at University of California in Merced, CA (Job ID 66155)

Description

Hiring Range

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is STEP 1: $25.80- STEP 13: $33.55  The budgeted salary or hourly range that the University reasonably expects to pay for this position is STEP 1: $25.80

Job Closing Date

Initial applicant review will begin on or around March 25th, 2024. Posting will remain open until filled.

This union position is represented by the bargaining unit Clerical & Allied Services — CX Teamsters Local 2010.

Remote/Hybrid eligibility: This position is fully on-site. 

About UC Merced

The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With more than 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities for highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and supports the economic development of Merced and the region.

The Merced 2020 Project, a $1.3 billion public-private partnership unprecedented in higher education and completed in 2020, nearly doubled the physical capacity of the campus, enhancing academic distinction, student success and research excellence. UC Merced also operates the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.

The university's mission of educational excellence and rigorous inquiry is powered by three schools and numerous research institutes and centers that seek scientific and social solutions for the Valley, California and the world. In partnership with UC San Francisco, UC Merced is preparing the way for a rigorous medical education program.

The course of UC Merced's evolution is piloted by a long-range strategic plan. Enacted in 2021, the 10-year blueprint is guiding how the values of equity and justice influence our pathway to earning Carnegie R1 research status, growing enrollment, upholding our identity as a minority-serving institution, and operationalizing how commitments to equity, diversity and inclusion are enacted in each campus unit.

About the Job

The Access Services Unit is the primary customer service unit of the Library. Access Services operations include the following services: information delivery, customer service, course resources, collection maintenance, and stacks operations. The Night/Weekend Services Coordinator is primarily responsible for the night/weekend operation of all Library services during assigned shifts. Manages the opening and/or closing of the Library on weekends. Oversees the operation and workflow of the Library service desks. Determines and coordinates student employees' night/weekend work assignments. Orients and counsels student employees on departmental policies, procedures, and work assignments. Trains and coordinates the work assignments of student employees. During the nights and weekends, determines work priorities, including but not limited to desk staffing, circulation operations such as checkout and check-in of library materials, customer support and problem resolution, and shelving and shelf reading. Records and complies with unit statistics. Responds to security alarms and other security-related incidents. Responsible for the knowledge of all aspects of unit and Library opening and closing procedures. Provides basic support and troubleshooting for Library computers and printers. instruct patrons on how to use the library catalog, UC Library Search, and place requests. Provides basic assistance in using electronic resources, such as e-books and e-journals, referring complex subject research to the appropriate UCM Library reference staff. The Access Services unit within the Library employs approximately 20-25 student assistants (10-15 FTE). Coordinating this program includes supervision, training/coaching, and record-keeping for student assistants, in addition to responding to security alarms, documenting procedures, and managing shelving operations. The Night/Weekend Services Coordinator also supports building operations by assisting with completing assessments throughout the academic and calendar year, assisting with departmental inventories, and assisting with equipment surplus.

KEY RESPONSIBILITIES

Library Service Operations 

• Service Desk operations. Coordinates activities at the Help Desk (1st floor) and the Library Services Desk (2nd floor) and throughout the Library building during evening and weekend hours to ensure consistency with daytime operations, including:
• Security and Emergencies. Responds to security alarms and other security-related incidents that may involve deviant behavior, computer hacking, theft of personal or Library property, and evacuation of the Library. Follows Library and UC Merced policies and procedures to oversee and resolve any emergency situations or security incidents. Performs routine building security checks. May be called upon to assume primary responsibility for emergency and security response. 
• Supervision. Supervises 10 – 15 FTE student assistants performing various tasks in the Access Services Unit and in support of other Library units, including, but not limited to: staffing service desks, manual and online circulation functions, shelving operations, and other access services functions. Support of other units includes coordinating and managing projects, including database checking, statistical compilation, records checking, etc.
• Training/coaching. Responsible for training student employees and other career staff in all areas of circulation, course reserve, and other Access Services functions. 
• Procedures / Training Manuals. Writes procedural documents for areas of responsibility. Writes training documents for each area of responsibility. 
• Equipment. Manages day-to-day operations and maintenance of equipment within the Access Services Unit. 
• Shelving operations. Assists with shelving operations ensuring that library print resources and other materials are re-shelved promptly and efficiently. Ensures that shelf reading, claims returned, and missing items checks are performed routinely and consistently. Coordinates large projects related to shelving operations, including but not limited to shelf cleaning, shelf reading, and stack shifting. 
• Building / Facility. Manages general building activity outside of normal weekday operating hours. Responds, reports, and resolves problems related to the use of the facility and/or safety/security issues, and refers others to appropriate Library or campus personnel. 
• Responds to user concerns or problems related to Library operations and services; independently resolves problems when possible, refers others to appropriate Library or campus personnel.

Library Programming Support 

• Under general supervision, provides support for routine processes related to ongoing Library operations. 
• Schedules and plans Library and Library Services training events, coordinating with Library Administration as needed. 
• Collects, prepares, and updates internal processes and training documentation for Library Services, including semesterly student evaluations. o Coordinates and assists with student employee hiring and onboarding. 
• Assists with data collection and documentation creation for reporting purposes. o Assists with Library room reservation process. 

Library Digitization and Course Resources Support 

• Under direction, responsible for media digitization in Kaltura Media Gallery as well as processing physical items for Library Course Resource Program (CRP). 
• Tracks requests made by faculty and effectively provides updates as needed. 
• Receives, processes, digitizes, and uploads media to Kaltura Media Gallery. 
• Monitors Course Resources email and tracks requests made by faculty in Ares (Course Resources management system). Effectively provides updates to faculty as needed. 
• If necessary, collaborates with the Library Physical Resources Coordinator to purchase materials. 
• Makes necessary updates in campus LMS for each course. 

lnformation Services 

• lnformation Services. Provides basic information and reference service at the Library Services Desk. Refers complex or advanced reference questions to library professional staff. 

Other Duties 

• Local service. Serves on local committees, workgroups and teams as assigned by Library Services Manager.
• Project Management. Manages projects in support of the goals of the Library and Access Services Unit goals.

Qualifications

EDUCATION and EXPERIENCE

• High School Diploma, General Equivalency Degree (GED), or High School Equivalency Diploma (HSED) or equivalent. (Required)
• Bachelor's degree from an accredited university. (Preferred)
• The skills, knowledge, and abilities essential to the successful performance of the duties assigned to the positions. (Required)

CRITICAL KNOWLEDGE AND SKILLS

• Demonstrated technical skills and knowledge sufficient to troubleshoot routine hardware and software problems. Skill using imaging software, scanning equipment and computer operating systems. 
• Proven experience training, directing and delegating the work of others. 
• Possesses excellent organizational skills, ability to prioritize work, and complete assignments independently as well as work in a team environment. 
• Knowledgeable in use of Microsoft Windows-based computer programs, specifically MS Word and Excel.
• Flexibility in scheduling and a willingness to alter work schedule as needed to meet the staffing needs of the Library. 
• Proven ability to remain calm when responding to emergency situations and to follow established emergency procedures. 
• Ability to effectively communicate technical problems and solutions to other technical staff or vendors, and with users with diverse levels of technical knowledge. 
• General knowledge of library operations and terminology including Library of Congress classification system and alphanumeric filing rules to locate materials and identify location discrepancies. 
• Excellent oral and written communication skills required, including use of proper grammar and standard business formats. 
• Demonstrated knowledge and understanding of databases, catalogs, library networks, servers, and their use to support library services that intersect with public service and circulation operations. 
• Familiarity with automation-related equipment including terminals, workstations, scanners, modems, printers, communication lines, cables, connectors, and interfaces between equipment. 
• Proven ability to learn and effectively assimilate and apply new technical information, techniques and procedures. 
• Ability to maintain complete discretion, confidentiality, sensitivity and professional judgment. 
• Works effectively in a fast-paced work environment, supporting multiple functions with fluctuating priorities.

Background Check

Background check will be required.

Policy Statement

How to Apply:
An online application is required for each position to apply.The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.

Equal Employment Opportunity:
The University of California, Merced is an Equal Opportunity/Affirmative Action employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship, sex, age, marital status, sexual orientation, gender identity or expression, disability, pregnancy, or status as a disabled veteran or Vietnam-era veteran, or other protected categories covered by the UC Nondiscrimination and Affirmative Action Policy. UC Merced intentionally promotes and maintains a discrimination- and harassment-free workplace by demonstrating it neither condones nor tolerates employment practices that discriminate against or harass any person or specific group of persons on the basis listed above. We seek candidates who will support our vision to cultivate a vibrant, equity-minded, inclusive excellence university community. When applying to UC Merced, we strongly encourage you to reflect on our Principles of Community and our 2021 strategic plan.  

Vaccination Program Policy:

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy.  All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline.  For new University of California employees, the applicable deadline is 14 days after their first date of employment. 

Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace.  Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an  Internet-based system operated by the Department of Homeland  Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/

Employee Referral Program

This position is eligible for the UC Merced Employee Referral Program (ERP). If you were referred by a UC Merced employee, please identify that employee by name in your application as follows:

Step 5 of 7    (on the application)               Referrals          

How did you hear about the job?               (select) “other”

Additional information?                              (select) “other”

Specific Referral Source?                          (write in) first and last name of referring employee  

Referring employee MUST be named on application for eligibility. 

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