Lead Network Engineer - ResNet Job Listing at University of California in Santa Barbara, CA (Job ID 67246)

Description

Job Posting Details
Position Information

Payroll Title: COMM AND NETWORK TCHL ANL 3

Job Code: 7566

Job Open Date: 4/4/2024

Application Review Begins: 4/19/2024

Department Code-Name: ARIT (Admin & Residential Info Tech)

Percentage of Time: 100%

Union Code (Name): 99 Non-represented 

Employee Class:  Career

Grade Type/Grade: PSS/23

FLSA Exemption Status: Exempt

Hiring/Budgeted Salary or Hourly Range: $100,000- $120,000/year. 

Full Salary Range: Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.  The full salary range for this position is  $82,300 - $151,700/year.  The budgeted salary range that the University reasonably expects to pay for this position is  $100,000 - $120,000/year.

Work Location: De Anza Residence Hall - 2004B

Days/Hours: M-F, 8:00 am - 5:00 pm

Benefits Eligibility: Full Benefits

Eligible for Remote or Hybrid Work?:  No

The ARIT organization is responsible for the planning, development, implementation, and overall administration for information systems and related technologies for all departments of the UCSB Division of Administrative Services.

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Under the direction of the Director, Network & Security, the Lead Network Engineer - ResNet is responsible for the technical operations of all data network services for Administrative & Residential Information Technology (ARIT)'s ResNet program for residential students. Has primary responsibility for all network monitoring, integrity and recovery capabilities to ensure 24x7 operation and administration of network services provided to end users and staff. Has primary responsibility for security access controls, network firewall systems, and web application firewalls for all production applications and services.

The ARIT organization is responsible for the planning, development, implementation, and overall administration for information systems and related technologies for all departments of the UCSB Division of Administrative Services. The Network and Security Infrastructure staff provides secure network access using a common architecture, equipment, and process. This group is directly responsible for all aspects of an innovative 24/7 Internet Service (ResNet), which provides high performance wireless and ethernet connectivity to all UCSB residential customers.

As the key technical resource for the organization, the Lead Network Engineer will exercise a high degree of independence and autonomy in overseeing implementation of complex technical projects. Due to the necessity of a high-availability Information Technology communications infrastructure, this position is on call and is required to carry a cell phone. Serves as Acting Manager for day-to-day operations in the absence of the Director, Network & Security.

• Bachelor's degree in related area and / or equivalent experience / training.
• 1-3 years Practical experience with the design, deployment and troubleshooting of wireless networks, including complex inter-domain authentication processes. 
• 1-3 years Edge Network Operations and Security. 
• Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
• Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
• Ability to gather, organize and analyze data in the completion of a variety of functional assignments.
• Able to learn effectively and meet deadlines.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Self-motivated and works independently and as part of a team.
• Demonstrated diverse problem solving skills

 Special Conditions of Employment

• Satisfactory conviction history background check.
• UCSB is a Tobacco-Free environment. 

For full consideration, please include a resume and a cover letter as part of your application.

Wireless Network and Security Engineer- 50%

Wireless Network and Security Engineer - Responsible for the ongoing operations of all network services for Administrative & Residential Information Technology (ARIT)'s ResNet program for residential students and for the standardized Administrative Services network. 

-Responsible for the day to day management of the wireless network infrastructure, including the setup, configuration, installation, and maintenance. This includes all switches and routers with associated hardware/firmware/software maintenance and management. 

-Responsible for troubleshooting wireless network infrastructure hardware and software problems. 

-Monitors all wireless network event logs daily. Schedules and completes periodic preventative maintenance for wireless network hardware and software.

 -Performs regular in-depth analysis of wireless network operation, traffic, protocols, and failures using sophisticated network analysis tools and communications diagnostic equipment. 

-Establishes priorities for wireless network traffic and provides on-going network management for Residential Network Program (ResNet) using sophisticated network hardware and software. 

-Develops systems and network documentation for the use by all network implementation staff.

ResNet Service Management- 25%

Serves as a primary manager for all ResNet Services, including GauchoPrint, Service Center Operations and ServiceNow Ticketing System. 

-Manages a staff of 12 Network Consultants (Student), who operate 3 ResNet Service Centers 7 days a week. Network Consultants are also a critical workforce for many network device staging and deployment.

Planning and Development - 15% 

Identifies and strategically plans long-term technical implementation goals for the standardized Administrative Services network, the Residential Network Program, and expansion into other existing and planned University Housing facilities. Participates in planning and design of facilities with regards to data communications needs. 

-Advises Admin Services Division IT staff on networking directions and implications. 

-Serves as a resource for members of Admin Services Division IT and student staff with regards to technical aspects of the network.

Technical Documentation/Student Knowledge Base - 5%

Responsible for ongoing operation of ResNet Wiki Management system, including all installation and support procedures documentation. 

-Responsible for ongoing operation of ResNet Support Calendar & Project Documentation. Responsible for ongoing operation of the Wireless Management Platform for use by all network support staff and student staff.

UC Vaccination Programs Policy - With Interim Revisions:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs – With Interim Revisions.*

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals** must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

• UC Santa Barbara COVID-19 Information - https://www.ucsb.edu/COVID-19-information

• University of California Policy on Vaccinations – With Interim Revisions - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Note: The Policy on Vaccination Programs – With Interim Revisions was updated effective August 16, 2023. A systemwide review of this policy will take place in Fall 2023 with an expected issuance/effective date in early 2024.

**Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Reasonable Accommodations

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Privacy Notification Statement and Notice of Availability of the UCSB Annual Security Report Disclosures

Application Status

If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.