GENERAL SUMMARY & SCOPE
The Global Import Export Compliance Manager will be responsible for developing and maintaining import/export compliance manuals and policies. They will also oversee selecting, managing, and auditing the custom's brokers and freight forwarders that ULTA engages with. The Global Import Export Compliance Manager will be the main point of contact within ULTA and act as a functional expert in trade compliance and will need to respond to inquiries on classification, duty rates, documentation requirements, and any import/export issues.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Support international trade compliance regulations, policies, procedures, training, audit programs including Country of Origin, Import Classification, EAR, ECCN / CCAT
- Communicate to a diverse audience while tailoring the message for proper alignment and consistency.
- Ensure that all company products are properly classified and documented according to Government regulations
- Work proactively and provide guidance to internal departments to ensure international business activities are conducted in compliance with applicable regulations.
- Responsible for strong collaboration with key business functions to identify and drive awareness and engagement for Trade Compliance throughout the organization.
- Manage and audit customs broker and freight forwarder partner activity to ensure they are acting according to SOP as well as meet regularly with customs brokers to develop and review key metrics and performance
- Coordinate with Customs personnel to manage shipment seizures, inquires, or investigations
- Respond to inquiries regarding classification, duty rates, documentation requirements, or other import issues to ensure timely clearance.
- Ensure full compliance for export transactions, including completion of export documentation, execution of export license determination, issuance of shipper's letter of instruction, filing of electronic export information and export record retention.
- Responsible for ongoing self-training
- Develop, implement, and maintain Supply Chain Security Program (C-TPAT) with US Customs
- Develops and maintains import and export compliance manual and policies
- Maintain a working knowledge and ability to read, understand, interpret, and implement trade and import regulations including Customs regulations, foreign trade regulations and other regulations pertaining to import and export trade matters.
- Identifies process improvements for Trade Compliance concerns; then partners with key stakeholders to resolve and implement solutions.
- Manage a routine, robust internal self-audit of import and export compliance activities.
- Support customs brokerage RFPs and selection process; establish service-level expectations, broker SOPs, tools and metrics; establish and implement error resolution plans; and drive the enhancement of the broker management program.
- Minimum 7 years' experience at managing import / export processes, and compliance to customs regulations, experience with a large retailer preferred.
- Strong working knowledge of Export Administration Regulations (EAR) and Harmonized Tariff System
- Excellent written and verbal communication skills; effective problem-solving skills.
- Must be resourceful, flexible, organized, detail-oriented, and team-oriented.
- Experience with regional customs security initiatives (C-TPAT) is preferred.
- Strong knowledge of NAFTA requirements and procedures. Specific experience with Health Canada strongly preferred.
- Capable to read and interpret technical journals, specifications, international technical standards, legal regulations, etc.
- Must thrive in a challenging and rapidly changing environment
- Must be a self-starter, critical thinker and able to successfully address challenges with limited supervision
- Must possess strong written and verbal communication skills with a high attention to detail and be able to communicate effectively across all levels of the organization and with outside agencies, such as US Customs and Border Protection, OGAs, 3PLs, and members of the trade community
- Must have a proven track record of developing, implementing, and managing global trade compliance policies and procedures
- Bachelor's degree or equivalent work experience
- Must have strong computer skills including advanced Microsoft Excel, Word, and Power Point
- Must be able to multi-task, meet deadlines, and prioritize requests based on risk and need
- Typical office environment – 90%
- Typical DC work environment – 10%
- Travel 25%/year
- Ability to walk and stand while observing for extended periods
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