Lead Medical Assistant, Plastics and ENT Clinic - Full Time, Day Shift Job Listing at UChicago Medicine in Chicago, IL (Job ID 2024-69360)

Description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Lead Medical Assistant with our ENT & Plastics clinic. In this role you will partner with the rest of the clinical team to provide patients the highest quality of care. Our team prides itself on fostering a team-oriented work environment and the clinic provides exemplary care to both patients and their families.

In this role, the Lead Medical Assistant performs a wide variety of supportive care services to patients under the direct supervision of a registered nurse or physician. Such services can be therapeutic or diagnostic procedures and/or administration of medication. The Lead CMA role provides clinical and administrative coverage for the Ambulatory setting, including the creation of daily staff schedules, performing service recovery, covering staffing gaps, and directing clinical flow. The Lead CMA interfaces with providers, clinical staff members and administrative staff members to ensure that each patient has an excellent experience in the clinic.  

Essential Job Functions:

• Clinical Practice: Performs clinical care in the practice, including vitals, lab tests, aerosol nebulization, administration of immunizations, care in urgent situations, and maintaining equipment and supplies. Provide clinical support and leadership for faculty and staff.
• Leadership: Coordinates with staff and providers to enhance the quality of patient care. Coordinates daily schedule for rooms and clinical assignments and performs quality audits on MA rooming and charting process. Provides leadership in adapting to change and promoting cost-effective measures in the practice to assure proper use of time, supplies, and personnel. Active participant and informal leader in staff meetings. Collaborates with ambulatory leadership to implement new policy and procedure and workflows.
• Education/Research/CQI: Takes lead in the orientation of new clinical employees, participates in continuous Quality Improvement projects. Assists with data collection and shares responsibility for MDI board. Responsible for audits and quality control processes in the clinic, including but not limited to POC proficiency testing, fridge temperature, expiration date review, and maintenance of VFC program.
• Professional Development: Assesses and pursues education for own professional growth and development and promotes the professional growth of others by participating in recruitment, onboarding, and training of new staff members.
• Sensitivity Behavioral & Performance Standards: Knows and practices the PRIDE values and promotes teamwork to create a positive work environment. Uses sincere greetings with providers, staff, and families, and owns and resolves service recovery with internal and external clients. Is aware of emergency procedures for their area and acts as a leader to staff in the case of emergencies. Appropriately escalates issues to management for any safety issues and protects University of Chicago property.
• Perform other duties as assigned.

Required Qualifications: 

• A complete high school diploma or equivalent from an accredited educational body
• Certified or Registered Medical Assistant and CPR certification
• 1 year of experience within the UChicago Medicine health system

Preferred Qualifications: 

• Experience in clinical specialty – ENT/Plastics
• The required knowledge and skill acquired may be from an outpatient/ambulatory setting

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days – 8 hour shift
• Unit/Department: ENT & Plastics
• CBA Code: Non-Union

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the first shift, from approximately 8:00am-4:30pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the Hyde Park campus. The days of the week that you are scheduled will be Monday-Friday, and we anticipate that you will not be scheduled for weekend shifts.