Access Coordinator II - Surgical Specialties Job Listing at UAMS in Little Rock, AR (Job ID R0049268)

Description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

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  Type of Position: Clinical Staff - Medical Ancillary Support
Job Type: Regular
Work Shift:

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department: ICE | SUSL Access Staff

Department's Website:

Summary of Job Duties: The Access Coordinator II works under supervision and provides comprehensive support for the patient care activities. The Access Coordinator II may meet, greet, and assist the public. The Access Coordinator II position answers telephones and/or may coordinate appointments in a call center environment. The Access Coordinator II position may perform other duties to support the patient care activities as needed.
Qualifications:

Minimum Qualifications

• High School, GED or formal educational equivalent
• Two years of customer service or healthcare experience.
• Good communication skills, basic proficiency with computers (preferably MS Office), excellent telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills.
• Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire

Additional Information:

KEY RESPONSIBILITIES

• Schedules, reschedules, coordinates and cancels appointments using the hospital systems; conducts pre-registration as needed
• Inputs and/or updates accurate patient information
• Creates new patient charts and accesses systems for orders as appropriate
• Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed

• Meets, greets, and assists the public, answers telephones in a professional and friendly manner

• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements

• Consistently utilizes communication devices and keeps accurate records as required

• Demonstrates effective service recovery skills

• Attends required hours of training and/or in-services

• Attends staff meetings and participates in the orientation and/or training of new staff

• Participates in annual educational needs and assessment

• Maintains required job skill competencies and completes skill assessment annually

•  Completes and maintains documentation of continuing education hours annually

• Other duties as assigned

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity: N/A
Frequent Physical Activity: Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking
Occasional Physical Activity: N/A
Benefits Eligible: Yes

 Apply on company website