Mortgage Operations Assistant 1 Job Listing at Travis Credit Union in Vacaville, CA (Job ID onslwfwq)

Description

THIS IS A TEMPORARY POSITION FOR APPROXIMATELY 6 MONTHS.  FULL-TIME/M-F, 8AM - 5PM
This is 100% On-Site

Primary Objectives:

• Primary contact for Branch staff and members regarding real estate telephone inquiries.
• Actively listens and routes calls coming into the Real Estate department to the appropriate area.  
• Assists the Internal Loan Officers and Loan Processors with administrative duties such as scanning, uploading, filing of documents to the virtual loan folder.
• Assists the Internal Loan Officers and Loan Processors as needed and delivers quality member service at all times.

  Supervisory Relationship:  

• Reports directly to the Mortgage Originations Manager. 
• This position has no supervisory responsibilities.

Principal Responsibilities

• Answers and routes calls received in the phone queue.
• Assists the Internal Loan Officers and Loan Processors with administrative duties such as scanning, uploading, filing of documents to the virtual loan folder.
• Administrative duties such as loan assignments, disclosures and follow up.
• Performs loan processing duties and backs up the Real Estate Coordinator as needed.
• Maintains current working knowledge of TCU products/services, policies and procedures, and real estate lending regulations through internal communications and attendance at meetings & seminars/ webinars.

Qualifications:

• High school diploma or equivalent.
• Minimum 1 year of customer service, mortgage processing or originating experience, to include selling or processing 1st mortgage Conventional and 2nd mortgage loan originations in a mortgage-banking environment.
• Phone or call center experience handling moderate call volume.

Skills & Abilities:  

• Ability to assist and follow up on Internal Loan Officers pipeline of loan applications.
• Knowledge of RESPA, federal, and state regulations.
• PC skills to include word-processing, spreadsheets and Outlook.
• Experience with industry-related software programs, including FNMA's Desktop Underwriter and FHLMC's Loan Prospector.
• Working knowledge of real estate lending criteria (FNMA, FHLMC, FHA/VA), and federal and state regulations.
• Professional verbal and written communication skills.
• Excellent customer service skills.
• Well organized and effective time management skills.
• Detail oriented and accurate typing and 10-key.
• Ability to complete assigned tasks within strict timeframes.
• Ability to self-direct, use independent judgment, and multi-task with proficiency.
• Working knowledge of credit union products and service. 

 

Compensation: Base hourly starting range is commensurate with experience.

• Grade 9: $22.81/hour - $28.17/hour 

      This is a TEMPORARY position through a temp agency and does not offer a benefit package.          Travis Credit Union is an Affirmative Action Employer        EOE/Individual with Disability/Veteran Status     #traviscu

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