Description
Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern.
Transwestern Hospitality Group (THG), a full-service hospitality investment, development, and operating company, specializes in the full-service luxury boutique hotel sector. Part of the Transwestern companies and nationally recognized for venue activations and placemaking capabilities, THG brings forward-thinking ideas and applications to hospitality which enhance property performance, and harness the power of Transwestern's diverse, integrated platform to execute at the highest level.
Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.
POSITION SUMMARY:
As a PBX Operator at Hotel Granduca, you will be a crucial communication hub, handling internal and external calls, managing wake-up calls and messages, processing in-room dining requests, and serving as a key contact during emergencies. Your professionalism and attention to detail ensure smooth communication across departments and contribute to an exceptional guest experience.
POSITION ESSENTIAL FUNCTIONS
Answer all incoming calls promptly and professionally, using a positive tone and clear articulation
Accurately route calls through the hotel's switchboard or phone system.
Take and relay detailed, accurate messages in a timely manner.
Schedule and confirm guest wake-up calls. Assist guests with inquiries related to room and dining reservations.
Provide accurate information regarding hotel availability, rates, amenities, and outlet hours.
Process basic room bookings, including during promotional periods and overflow situations.
Accurately and courteously take in-room dining orders; communicate requests clearly to relevant departments.
Serve as a liaison between guests and internal departments such as Engineering, Housekeeping, Security, and Guest Services.
Respond to service-related calls, including shuttle requests, maintenance needs and general guest concerns.
Maintain calm and effective communication during emergencies, including fire alarms, safety incidents, and natural disasters.
Follow established emergency procedures and notify appropriate personnel as needed.
Document key information in accordance with hotel protocols.
Support the Front Desk as needed with guest check-ins, check-outs, and message delivery.
Maintain accurate notes in Opera (or equivalent property management system) regarding guest preferences, requests, and alerts.
Coordinate information using two-way radios and back-of-house communication tools.
Other duties as assigned.
POSITION REQUIREMENTS
High school diploma or equivalent required.
Prior experience in hospitality, call center, or switchboard operations preferred.
Excellent verbal communication and phone etiquette.
Proficiency with computer systems, including PMS (Opera preferred) and communication tools.
Strong attention to detail and multitasking in a fast-paced environment.
Ability to remain calm under pressure and handle guest complaints diplomatically.
Clear spoken and written English; additional languages a plus.
Ability to sit for extended periods in a confined space.
Frequent use of hearing and verbal communication.
Occasional bending, reaching, standing, walking, and light lifting (up to 15–20 lbs).
Maintain professional appearance and grooming standards.
Hotel Granduca Houston operates 24 hours a day, 7 days a week, scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week.
WORK SHIFT:
LOCATION:
Houston, TXABOUT US
Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.
Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.
Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.
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