Description
Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern.
Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.
Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.
POSITION SUMMARY:
As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service that reflects the luxury and sophistication of the Hotel Granduca brand. You will ensure a seamless check-in and check-out process, manage reservations, provide tailored concierge services and detailed information regarding the hotel's amenities and local attractions.
POSITION ESSENTIAL FUNCTIONS:
Greet guests with professionalism and hospitality, ensuring a smooth check-in and check-out experience.
Proactively follow up post check-in to ensure guest satisfaction. Provide concierge recommendations for dining, attractions, and events.
Log guest requests accurately and coordinate with internal departments to fulfill these requests to ensure a seamless stay.
Handle incoming reservation calls, emails, and walk-ins with professionalism.
Manage bookings, availability, rates, and promotions in the Property Management System.
Process room assignments, payment authorizations, and special requests.
Update and maintain guest profiles and reservation notes.
Assist with PBX operations, including routing incoming calls to the appropriate departments or personnel as needed.
Manage payment processing and ensure accuracy in all transactions.
Balance daily cash and credit card totals according to cashiering policies.
Complete shift checklists, logs, and reports.
Assist with basic night audit tasks as assigned.
Deliver guest mail, messages, and packages promptly.
Communicate effectively with team members, including but not limited to housekeeping, in-room dining, and engineering.
Maintain organization and cleanliness of the front desk and lobby areas.
Follow hotel emergency procedures and fire safety protocols.
Remain vigilant to any guest safety concerns and report all issues immediately to the appropriate personnel.
Participate in VIP welcome efforts and special guest arrangements.
Other duties as assigned.
POSITION REQUIREMENTS:
High school diploma or equivalent is required.
Hospitality or customer service training is a plus.
Previous experience in a luxury hotel or high-end customer service environment is preferred.
Experience with front desk, concierge, or PBX operations is a plus.
Proficiency in hotel property management systems (Opera preferred).
Familiarity with basic Microsoft Office software (Microsoft Word, Outlook)..
Knowledge of telephone systems and front office technology.
Exceptional interpersonal and communication skills.
Exhibit a professional and guest-centric approach.
Time management and multitasking abilities.
Attention to detail, excellent organizational skills, and ability to operate in high-pressure situations.
Ability to build rapport with guests and resolve concerns effectively.
Multilingual abilities a plus (English required).
Ability to lift and carry up to 25 lbs.
Frequent walking and standing for extended period.
Occasional bending, twisting, and reaching.
Frequent use of verbal communication, hearing, and visual focus is required to effectively interact with guests and team members.
Hotel Granduca operates 24 hours a day, 7 days a week. Scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week.
WORK SHIFT:
LOCATION:
Houston, TXABOUT US
Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.
Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.
Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.
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