Description
Location: Breast Imaging Center, 219B Parrish St. Suite 103 Canandaigua, NY 14424
Schedule: Mon - Fri, 8:00 am - 4:30 pm
Pay Rate: $17.97 - $22.00, based on experience.
Benefits:
- Health, dental, vision insurance
- Tuition reimbursement up to $6000/year
- Contribution and match on Retirement Plan
- Five weeks paid time off
- Access to Success coaches
- Free parking
Company Culture: Thompson Health has a culture of empowerment. At Thompson, interdisciplinary teams come together to improve care, your suggestions are welcomed and your ideas are part of the solution. Three of our executives have an RN background so we understand the importance of the patient experience! Place yourself in an environment where your growth is supported, your contributions valued and your successes celebrated.
- Focus on CARES values: Commitment, Action, Respect, Excellence, and Service
- Focus on Employee Wellness: Biometric screenings, Wellness programs, Access to onsite gym, Zen Room, Community Shared Agriculture program
- Staff Recognition platforms: Shining Stars, CARESCount website
Main Function: Provides secretarial support for the Breast Imaging Center, including answering phones, scheduling, patient registration, and verifying insurance benefits. Requires in-depth knowledge of breast imaging procedures, strong organizational and multitasking skills, and the ability to maintain confidentiality and compliance with regulatory requirements.
Responsibilities:
- The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support.
- The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution.
- Responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement.
- He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs.
- The Clinical Secretary will input, classify and manage documentation in the office's electronic medical record system.
- The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office.
- Actively support physicians and nurses and be an enthusiastic participant in dept. meetings & actively identify ways to improve processes and service to patients.
- The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers.
- Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally.
- Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.
Required Job Specific Competencies:
- The principal responsibilities of this position are to assure efficient and effective scheduling of Breast Imaging procedures; maintain a high level of knowledge in the registration process, including regulations and compliance; verify patient insurance eligibility; respond to the needs and requests of referring physician offices, technologists, nursing, front-end staff and radiologists with high-level customer service.
- Highly organized, analytical self-starter with impeccable interpersonal and communications skills. Must have motivation to learn new concepts and participate in new projects and the ability to make sound judgment independently.
- Demonstrates the ability to develop and maintain a collaborative working relationship with all system departments, the medical staff and other health care professionals within Thompson Health and other health care facilities.
- Makes every effort to satisfy the needs of every customer in a friendly, service-oriented manner.
Qualifications:
- High School Diploma or GED required
- Energetic individual that demonstrates knowledge in customer service is required.
- Computer knowledge and skills including but not limited to Outlook and Microsoft Word required.
- Secretarial experience with strong organizational skills required.
- Excellent public/patient relations and communication skills required.
- Medical background and terminology is preferred.
- Associate's degree preferred.
- Experience in medical office setting preferred.
- ICD-10/CPT coding experience preferred.
Pay Range: $17.97 - $22.00
Starting Pay: Based on Experience
Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply
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