IT Support Officer Job Listing at Tetra Tech in Suva, Central Division (Job ID 49348)

Description

Are you a resourceful and adaptable problem-solver with a passion for delivering exceptional service? Do you take ownership of customer issues and see them through to resolution with a commitment to excellence? We're looking for an IT Support Officer to join our dynamic team based in Suva, Fij.

Contribute to a world where people, communities and the planet thrive.

Tetra Tech International Development is a leading development consulting firm working with government, businesses, and NGOs to solve complex development challenges in the Indo-Pacific region. For more information please visit our website .

The opportunity

• Play a crucial role in ensuring the smooth functioning and continuous improvement of the information technology systems and infrastructure to various Project and Corporate teams across the Asia-Pacific region.
• Manage network configurations, ensuring optimal performance and reliability.
• Support users with software related inquires and issues including Egnyte file management support, Jira Service Management, Power BI and offer guidance and training as required.

Key responsibilities

• Setup laptops for corporate and program staff both physically and remotely.
• Setup and maintain the networking equipment at COZ office(s), including the Starlink devices.
• Troubleshoot and resolve technical problems related to software, hardware, network infrastructure & devices, printers and communication technologies for all operations.
• Ensure the security and integrity of systems by facilitating software installations, implement anti-spyware, anti-virus, anti-SPAM measures, and manage Windows updates.
• Install, configure and update software applications as required including managing user accounts in the Active Directory.
  • Collaborate with stakeholders on project startups ensure optimal IT support and services and identify any new technologies to improve efficiency and productivity.
  • Provide ongoing training to relevant stakeholders.
  • Maintain asset inventory and documentation related to IT systems.

Selection criteria

• Proven experience (five years) with a minimum of two years in level 2 support (ideally in an enterprise business).
• A Bachelor's degree in Information Technology, Computer Science or a related field is preferred.
• ITIL Certification is preferred.
• Expertise in ServiceNow, Jira, Windows 10 and 11 and the Azure Active Directory.
• Familiarity with the Microsoft Office Suite including Outlook and Teams.
• High level interpersonal communication skills to convey technical information to non-technical users.
• Exceptional organisational and time management skills.

For a complete position description, please click here. Please use TetraTech2025 for the password.

How to apply

Click the "Apply for job" button. 

Applications will only be accepted via the Tetra Tech International Development Website. Emailed applications will be disregarded.

Please submit:

• Resume
• Statement of suitability (not to exceed two pages), demonstrating how your qualifications, experience, knowledge, skills and personal attributes align with the selection criteria

Apply before 11:59 PM (AEST) Tuesday, 20 May 2025

Due to a high volume of applications, only shortlisted candidates will be contacted.

Why Tetra Tech International Development?

As a leading development consulting firm, Tetra Tech International Development works with people and communities to solve some of the world's most complex challenges to achieve a positive impact.

Working at Tetra Tech International Development means working within a values-led organisation that invests in flexible work environments built on trust, safety and well-being. Through unified systems, flexible and supportive workplaces, we provide the foundations required for our team to enjoy the work they do and deliver value every day. Read more about our culture, purpose and values here.

Tetra Tech International Development is an equal-opportunity employer and has a genuine commitment to diversity and inclusion. We encourage people with disability; First Nations Peoples; and people of all cultures, genders, abilities and experiences to apply.

Should you require additional support with your application, please email IDEV.HRServices@tetratech.com  or phone (08) 8375 4400.

Position Type

Headquarter position

 Region

Suva, Fiji

Sector 

Information Technology (International Development) 

• Organization: 755 COZ