Description
The Opportunity:
Tetra Tech, Inc., an industry leader and nationally recognized engineering and consulting firm, has an opening in our Englewood, CO location for an Application Support Technician. As a member of our Tetra Tech Rooney team, you will provide support for our digital design project deliverables in Autodesk products, document management systems, engineering applications, and working on specific custom configurations associated to client project requirements.
The position includes performing a variety of duties including, but not limited to, the onboarding and offboarding, installation, diagnosis, troubleshooting, maintenance and support of computer desktop systems and applications of CAD and engineering environments in support of custom configurations, all peripheral devices, the interfacing of other applications, and support of configurations and licensing of standard business software on the desktop as part of the enterprise. Must have good written and spoken communication skills, and the ability to troubleshoot multifaceted problems in a systematic prioritized manner.
Any candidates interested in this opportunity should apply by the December 31, 2025 deadline.
Why Tetra Tech:
At Tetra Tech, we are Leading with Science to solve the world's most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world.
Your Impact:
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential – join us to advance your career while leaving a lasting legacy.
Essential Job Functions:
Support staff (CAD engineers / operators and office personnel) on current and updated operational products including troubleshooting and maintenance cycle as required.
Distribute and install all CAD or any specific operational application (RISA, ETAP, SKM, SPS, etc.) upgrades to the operating unit and as on-boarding systems require.
Diagnose software and hardware problems. Train staff and faculty in IT services and solutions.
Assure applications are supported / interfaced as required and identify any problems and repairs with printers, copiers and scanners for CAD or any operational application (RISA, ETAP, SKM, SPS, etc.).
Assist users and/or other IT staff with IT related problems when called upon reporting issues/tickets in support of working collaboratively with enterprise core services for corrective action and permanent resolution.
Track, prioritize and document requests using an IT support request system.
Research and learn about new versions or existing application functionality in the market that relates to the organization's processes or customizations.
Document IT systems using Tetra Tech IT Asset Management System.
Work with other IT teams on a regular basis.
Review open tickets/issues in local office/region, add local knowledge to tickets, works one on one with users, concierge tickets to completion.
Look for trends in open office/region tickets that may be created by larger local issue, work with Service Desk (ESS) to update/group tickets as needed.
Creates good working relationship with local business leaders to enable regular status of larger IT issues, hardware refreshes, and IT budgeting.
Required Qualifications:
Associates degree with emphasis and/or significant coursework in Computer Science.
- Minimum of 1 year of experience in a network environment or any satisfactory combination of experience and training which demonstrates the knowledge, skills, and abilities to perform the duties of the position.
- Must be self-motivated and thrive in a team environment.
- Knowledge and experience supporting Microsoft Windows operating systems.
- Thorough understanding and ability to support and troubleshoot MS Office products.
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Excellent written and verbal communication skills.
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A Pre-employment drug screening in compliance with state regulations is required.
- Must possess a valid driver's license with a clean driving record without restrictions.
Preferred Qualifications:
Bachelor's degree with emphasis and/or significant coursework in Computer Science.
Knowledge of a networked environment, knowledge of telephony systems, copiers, and experience with backup software, systems, and procedures.
Physical Requirements:
Frequent periods of time sitting or standing at a desk.
Repetitive motions like typing, visual acuity for tasks like reading, using a computer, etc.
Occasional periods of time walking, lifting, and bending.
Work Environment / Environmental Factors:
Work will be primarily performed on-site in the Englewood, CO office with frequent periods of time sitting or standing at a desk and using a computer.
Additional Information:
Full-time, Monday through Friday work schedule (40 hours). Occasionally extended hours may be required based on project and/or client needs.
Position is on-site based out of our local Englewood, CO office.
Target salary range: $60,000 to $70,000. Please note that Tetra Tech considers various factors in determining pay, including but not limited to: education, relevant and demonstrated work experience in the role, skills, geographic location, qualifications, certifications, and other competencies relevant to the needs of the business.
Life at Tetra Tech:
The perks of working at Tetra Tech include:
- Comprehensive and market-competitive benefits.
- Tetra Tech offers the following optional benefits: Medical, Dental, Vision, Prescription, Accidental Death & Dismemberment, Long & Short-Term Disability, Health & Dependent Care Flexible Spending. Financial Benefits: Group Term Life, Optional Group Term Life Insurance, Business Travel Accident Insurance, Health Savings Account, 401K, Employee Stock Purchase Plan, Time Off with Pay, Employee Assistance Program, Adoption Assistance, Leaves of Absence.
- Merit-based financial rewards.
- Flexibility and company-wide commitment to work/life balance.
- Collaborative team atmosphere that values the contributions of all employees.
- Learning and development opportunities for ongoing professional growth.
About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.
Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans.
We invite applications from all interested parties.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Please no phone calls or agencies.
Additional Information
- Organization: 204 REI
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