Retail Sales Associate Job Listing at TCC in Hillsborough Township, NJ (Job ID 9122)

Description

Sales Consultant Job Expectations

SALES

• Attain individual sales targets set by the Company. Daily/Weekly/Monthly
• Complete expectations with VZ Engage call campaigns and assigned VZ Engage calls set by DM/RD. Daily
• Follow TCC Sales Processes while selling with integrity. Daily
• Check-in all guests and utilize sales sheet or Digital Bundle Guide with every guest interaction. Daily
• Utilize Verizon Account Reviews, for all existing Verizon guests. Daily/Weekly
• Drive Google reviews for the store to maintain a minimum rating of 4.2 stars. Maintain an RIS score above 80%. Daily
• Encourage guests to opt-in to marketing and retention programs. Daily
• Provide an excellent guest experience. Utilize de-escalation and problem-solving skills to resolve customer escalations. Daily
• Check Email, Prizm, VZ InfoManager, email, and Microsoft Teams for the latest communication and promotions during working hours. Daily
• Maintain regional/district standards set forth by RD.Daily/Weekly/Monthly

OPERATIONS

• Inventory Management: Ensure daily serialized counts are performed Monday through Friday, follow stated receiving, transfer, and return policies and procedures. Daily/Weekly
• Follow all operational procedures during each shift (open/close/mid). Daily/Weekly
• Follow all POS guidelines to process transactions. Daily
• Return all non-sell products and trade devices according to timeframe within policy. Daily/As Needed
• Maintain store organization, marketing/merchandise presentation and overall store appearance to provide good customer experience. Daily/Weekly
• Maintain store cleanliness Daily

EMPLOYEE DEVELOPMENT

• Complete individual trainings through VZ Learn, Dayforce, and any additional trainings required. As Needed

Assist in onboarding and training new employees. As Needed.Attend required meetings and trainings.This includes both in-person and virtual. As Needed.

STAFFING

• Consistently recruit and promote TCC within the community. Daily

INDIVIDUAL EXPECTATIONS

• Track progress of personal performance goals. Daily
• Shift readiness be on time and in stated dress code. Daily
• Review Store Support communications and complete tasks in a timely manner. Daily
• Live out the 5 Promises with coworkers, customers, and in the community. Daily
• Clock in and out for all shifts. Report any missed punched to hiring manager immediately. Daily
• Be a positive influence with peers, customers, and in the community. Daily
• Follow all guidelines provided in the Employee Handbook and Code of Conduct. Daily
• Report any allegations of unethical or illegal business conduct to Compliance or HR. Daily

PHYSICAL DEMANDS

• Requires frequent standing and the ability to stand, sit, walk and bend for extended periods of time.
• Ability to lift 10 pounds as needed.
• Ability to travel approximately 10%, based on the needs of the business.

Preferred Backgrounds 

• Customer Service – Customer Care – Customer Support 
• Wireless - Wireless Sales - Outside Sales – Inside Sales – Door to Door Sales – Cellular
• Retail - Retail Sales – Retail Sales Associate – Retails Sales Representative
• Sales Consultant – Sales Associate – Sales – Direct Sales – Commission Sales
• Customer Service - Customer Relations – Store Manager – Sales Manager
• Verizon – Verizon Wireless –Mobile Expert – Mobile Sales
• Server – Bartender – Waitress – Waiter – Restaurant Server
• Car Sales – Automotive Sales – Auto Sales
• Insurance Sales – Sales Agent – Insurance Sales Agent
• Field Sales Representative – Representative
• Associate – Consultant – Expert – Agent – Advisor
• Call Center Agent – Call Center – Call Center Sales
• Tech Repair – Wireless Repair – Mobile Repair
• Bank Teller – Banking – Teller – Banker
• Business Owner – Owner – Owner Operator
• TCC – TCC Careers – Now Hiring