Customer Support Representative - PT Job Listing at Stine in Sulphur, LA (Job ID Req #2377)

Description

The Stine family, including 3 generations of Stine family members, together with hundreds of associates, work side by side together toward providing the nation's best home improvement shopping experience and premier preferred workplace of its kind. Our retail and contractor supply locations provide thousands of quality products for new construction, remodeling, and industrial projects. Stine helps customers associates, and families build their dreams!

Job Summary:

The Customer Support Representative works with the Appliance Repair Department and acts as a liaison between customers and Appliance Repair Technicians. He/she provides customer support as well as coordinating repairs, warranties, accounting functions, and a multitude of other administrative tasks. This is a high-level customer service role requiring optimal communication, a pleasant and positive demeanor, and excellent organization. This position is an integral part of the Appliance Repair Department as he/she provides the first point of contact for customers and is responsible for initiating a successful customer experience.

1. Education: Must have a high school education or equivalent & preferably some extended education beyond
2. Training and Experience: A minimum of two years experience in an administrative or customer support position and customer service experience are necessary. Requires excellent organization skills, problem-solving abilities, as well as exceptional written and verbal communication skills
3. Job Knowledge: Knowledge of general bookkeeping. Understanding basic services and products offered. Computer literacy is required. Professional etiquette is essential.
4. Physical Demands: Work requires little physical effort; and involves sitting, standing, walking, and some light lifting regularly.  
   

Stine is an equal opportunity affirmative action employer and does not discriminate against associates or applicants because of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.