![Stifel](https://assets.careerarc.com/companies/3300/logos/primary_4791_thumb_med.jpg?1570721521)
Description
Essential Duties and Responsibilities:
- Work directly with end users and Endpoint Mobile Support Technicians to provide tier 3 support for Android and Apple operating systems and troubleshoot mobile devices.
- Design operating system standards, images, and deployment processes across different platforms
- Build and implement Modern Mobile solutions.
- Recommend strategies, roadmaps, and standards for all platform infrastructures, ensuring security and compliance with industry best practices.
- Support complex issues, partnering with other internal teams or vendors when appropriate.
- Maintain documentation of all technology processes and components.
- Administration and configuration of mobile device management (MDM), other mobility management platforms, and related technology.
- Development of mobile device policies and configurations on iOS and Android operating systems to support BYOD and corporate-owned devices.
- Work directly with the Mobile Support Technicians to provide tier 3 support for Android and Apple operating systems and troubleshooting of mobile devices.
- Create and manage the upkeep of wireless and mobile documentation including detailed deployment, test, and support plans.
- Provide after-hours support as needed for critical systems.
- Leads projects under minimal supervision.
- Speaking to and collaborating with various people, such as vendors, management, IT staff, and other Stifel associates.
- Mentor and support other team members within the IT organization.
Qualifications:
- Advanced knowledge of Apple iOS and Android.
- Strong knowledge of PowerShell scripting.
- Develop solutions to problems, as well as manage multiple issues at the same time.
- Ability to use logic and reasoning when troubleshooting complex issues.
- Ability to think outside the box; imagine innovative, effective solutions and designs.
- Understanding and appropriately responding to feedback.
- Strong oral and written communication skills.
- Ability to effectively communicate solutions to complex problems.
- Strong time management skills.
- Ability to collaborate effectively with other team members.
- Must be available to work outside of regular business hours as needed.
- Some travel by car and/or air in conjunction with local, regional, and/or national travel, up to 5%.
Education and Experience:
- Minimum Required: Bachelor's Degree in Information Technology, Computer Science, or equivalent experience.
- Minimum Required: 6+ years of Mobile support/maintenance experience.
Systems and Technology:
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
- Advanced knowledge of Windows and Mac operating systems.
- Knowledge of Apple Business Manager and Samsung Knox.
- Experience with Active Directory and Office 365 as they relate to mobile technology.
- Experience with Jira or other ticketing systems.
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