Sr Client Relations Specialist Job Listing at SS&C Technologies in Braintree, MA (Job ID R35347)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Associate Manager - Client Relationship Consultant

Location: Boston, MA or Kansas City, MO | Hybrid

Get To Know Us:

SS&C is leading the way.  We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few. 

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Develops and maintains exceptional relationships with the top financial intermediary firms (client).
• Provides and oversees support and service activities for a designated intermediary or group of intermediaries, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.
• Ensures quality service and operational performance within the parameters of program and delivery standards.
• Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.  
• Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
• Career level professional leading small, moderately complex projects or working on complex tasks that require a high degree of judgement, resourcefulness, and self-initiative.
• Demonstrates specialized expertise to evaluate wide-ranging and complex issues and develop creative solutions.
• Recommends new procedures.

What You Will Bring:

• Bachelor's degree or equivalent
• Must have 3 years of experience with Client Relationship Management, ideally in Financial Services and with strong Operational Oversight.
• Ideal applicant will have previous Transfer Agency experience
• Excellent verbal and written communication skills, able to converse knowledgeably and concisely with clients, team members and management.
• Demonstrated ability to provide effective coaching and feedback to develop and support team members.
• Excellent problem solving and deductive reasoning skills
• Strong computer skills with demonstrated proficiency with the Microsoft Office Product Suite.
• Ability to deal with unexpected situations and address sensitive issues.
• Proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270
• Must be willing to work on site a minimum of 6 days/month

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.