Senior Relationship Manager Job Listing at SS&C Technologies in Stirling, Scotland (Job ID R18618)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Senior Relationship Managers utilise their strong relationship management skills to provide support for a key group of Partner's business; via face to face meetings, telephone/ Zoom calls and email. Based in the Stirling & Essex offices, a key requirement of the role is to build and maintain excellent working relationships with Senior members of Partner Practices and members of SJPs Field Management Team (FMT) across a variety of locations; as determined on a needs basis.

The main purpose of the role is to work with SJPs FMT and key Senior Stakeholders within SJP Practices to ensure smooth running of the admin side of their business, preventing the need for escalation by engaging in regular dialogue with the right member of the Practice and knowing what business has been written/ at the admin stage.  SRMs will hold regular governance calls with key Practice stakeholders and work with internal colleagues to ensure work completes as expected and within service timescales.

Any errors will be documented, raised on relevant databases and fed into the correct operational teams.  SRMs will work closely with the Head of Quality to feed in systemic issues and create feedback loops back into the SJP Practices who raised them.

SRMs will plan ahead for governance meetings, utilising MI gathered on root cause, volumes and trends.  The SRM will own and track through to completion, complex issues/non-standard enquiries flagged by Partners and FMT.  The SRM will work closely with the SSM and CRM teams, take personal responsibility to see issues through to resolution, ensuring the appropriate outcome is reached for SJP, the client and Partner whilst maintaining ongoing and proactive communication with the Practice and internal stakeholders; using the trend analysis gained to educate the Partner to get it right first time.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.