Description
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
Opportunity snapshot:
This role will be based in SS&C's Bangkok, Thailand office.
This role involves processing daily instructions on behalf of customers and/or agents and inputting the information into the TA Registry Platform. All work must be processed adhering to both regulations, and specific client deadlines/SLAs.
The Dealing team is responsible for the processing of deals (e.g. buying/selling of investments) onto our client database system on behalf of the Management Companies that SS&C services (i.e. our Clients).
Role Responsibilities:
Processing of deals (e.g. subscriptions/redemptions) onto the TA Registry Platform on behalf of clients.
Managing work queues - To review Workflow System queues to ensure work is processed within SLAs for allocated Management companies and any additional work is completed within guidelines set by Team Leader.
Responding to queries - Ensure that all queries and e-mails are responded to in a timely manner.
Clearing NIGOs and answering referred work - Ensure that all NIGOd work is correct and that all responses given for referred work are clear, unambiguous and answered in good time.
Escalation - Ensure that any work outside SLA or any error found or made is reported to manager. Ensure that any serious errors are reported to manager in line with the escalation process.
Completion of Operational Checklist - Ensure that checklists for allocated Management Companies are completed accurately and on-time, if late a reason is provided.
Meet and actively monitor all deadlines, with any issues escalated and communicated appropriately to managers and stakeholders.
Work with other teams within operations to deliver optimum outcomes.
Adhere to procedures, policies and processes so that a high quality service is delivered to the customer.
Assist in client specific and regional project implementations.
To escalate issues to Line Manager, to enable consideration for regulatory implications.
To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
Skills and Competencies:
A good understanding of the client service model and product offering.
Strong business and analytical skills.
Strong risk, control and problem-solving skills.
Highly numerate with good accuracy and attention to detail.
Ability to work well under pressure, maintaining professionalism.
Ability to work to strict deadlines and follow strict processes.
Demonstrated drive and commitment towards attaining the highest possible standards.
Ability to work effectively and consultatively within a diverse team environment.
Qualifications & Prior knowledge:
Experience in a related role within the financial services industry.
Good Transfer Agency operations and technology knowledge.
#LI-SM1
Only candidates selected for interviews will be contacted for this position.
Human Resources Department - Talent Acquisition
6th Floor, RSU Tower 571 Sukhumvit Road, North Klongton, Wattana
Bangkok 10110,Thailand
t: t: (+66) 2685-8400 ext: Talent Acquisition m: 065-384-4022
Key behaviours:
Instils Trust – contribute to building a safe learning environment in the business where the team can be listened to and understood.
Collaborate – Must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.
Ensure Accountability – Must take full ownership of their assigned responsibilities and the outcomes that are generated and pursued
Customer Focus – Must understand customer and partner needs from both a functional and operational perspective.
Communicate Effectively – Must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organisation and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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