Investor Services Call Center Supervisor Job Listing at SS&C Technologies in Kansas City, MO (Job ID R35908)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Investor Services Call Center Supervisor

Location: Kansas City, MO | Hybrid

Get To Know Us:

Lead and coach the Investor Services call center team to ensure timely, accurate shareholder support. Develop performance metrics, manage call volumes, and reallocate staff to meet service levels. Maintain client relationships, support new client onboarding, and drive employee engagement. Oversee daily operations, ensure regulatory compliance, and complete required reporting.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Supervise, coach and direct the activities of the Investor Services team. Ensure representatives are accurate and timely in their communications with shareholders.
• Develop an ongoing metric system for the team and individual associates.
• Monitor daily call volumes and move staff to help backup other TA Operations departments as needed
• Oversee daily/monthly service levels and representative availability to ensure that service level agreements are met.  
• Maintain relationships with Clients and provide tailored telephone servicing.
• Motivate employees and create solutions to boost employee morale and satisfaction. 
• Manage daily workflow activities and projects to maintain balance between telephone service and workflow.
• Work directly with manager to identify successful and creative ways to solve problems.
• Understand procedural requirements, industry regulations, and identify solutions when alternatives are needed.
• Work closely with other SS&C supervisors and managers to prepare for client launches and conversions.
• Create and implement controls, ensure completion of checklists, and maintain department records to reduce risk of errors and facilitate audit review. 
• Complete monthly, quarterly, and annual Client reporting.
• Other duties, as assigned

What You Will Bring:

• Bachelor's degree or equivalent experience
• Must have at least 2-3 years of previous supervisory or management experience, ideally in financial services
• 2-3 years of call center experience required, ideally in financial services
• Ideal candidate will have previous experience managing a call center in financial services industry
• Excellent written and verbal communication skills
• Problem solving and numerical reasoning skills; ability to analyze data and take action
• Career oriented, highly motivated, and self-starting individual
• Ability to work in a fast paced, team environment
• Efficient time management with strong organizational skills
• Ability to quickly learn and adapt to new systems, processes, plans, and programs
• Proficiency in Microsoft office tools.
• Ideal candidate will have JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.