The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.Job Description:
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Opened due to growth and expanded service offerings, the Supervisor of NSCC Operations will manage the Midwest NSCC Operations Team, which includes most customers within the NSCC client base. They will also be responsible for the day-to-day supervision and guidance of associates engaged in processing NSCC AWD reject items and reports. The idael candidate will have a thorough understanding of NSCC processing. The Supervisor of NSCC Operations will oversee the daily workflow as well as administrative staff duties, and project management. They will assist in developing the area's business and staffing plans. The Supervisor will also participate in the budgeting process and assist with implementing and upholding the company policies and procedures. The Supervisor must possess a thorough understanding of mutual fund processing and administration.
Manages and provides leadership to department personnel. Assists with salary administration, plans adequate staffing levels, promotes training and development and assures compliance with company human resources management policies/programs.
Focuses on the core NSCC operation functions including reconciling approximately 425 Fund/SERV trading activities and submitting approximately 25% of manual estimate activity daily.
Interfaces with all levels of personnel at assigned client(s) on a regular basis. Identifies and responds to sensitive client issues and problems; resolves issues through communication with subordinates, other departments (internally & externally), explaining procedures or systems capabilities. Escalates highly complex problems having significant impact on financials or client relationship to officer.
Manages daily workflow/prioritization and, if applicable, monitors service provided by support departments; ensures all functions are performed efficiently, on a timely basis and meet quality and productivity standards. Reviews current operating procedures, makes revisions and implements changes. Handles special requests and/or exception items, escalating highly sensitive items to officer.
Participates in the development and achievement of department goals in conjunction with upper; implements strategies and procedures to improve service levels, productivity, and the cost effectiveness of department operations; monitors results and keeps management informed. Implements new funds and/or enhanced products by coordinating resources with systems, custodian, control, staff and support groups.
Ensures training and development of department personnel. Monitors associates' progress; evaluates and adjusts group training needs as necessary; provides frequent and regular feedback to direct reports. Participates in the creation of, and enhancements to, associate development plans as needed.
Required; Bachelor's degree and 3 years of work-related experience, or Master's degree and 1 year of work-related experience, or 5 years equivalent work-related experience
Must have the ability to communicate clearly and effectively, both verbally and in writing.
Ability to execute assignments within established time frames.
Leadership ability to manage personnel, including training, evaluation and communication of expectations, requirements and results.
Ideal candidate will have a minimum of 3-5 experience years in a transfer agency, with NSCC experience
1-2 years supervisory experience preferred.
Location:Kansas City Missouri
SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
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