Client Support Representative - Mid/Senior/Principal Levels Job Listing at SS&C Technologies in Hyderabad, Telangana (Job ID R39198)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title : Client Support Representative

Locations: Hyderabad | Hybrid

Get To Know Us:

SS&C Advent delivers financial technology solutions and services to financial services clients in the asset management, wealth management, and alternative investment space around the globe.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans

• Your Future: Provident Fund

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customized, including SS&C University

• Extra Perks: Diwali voucher, Monthly remunerated RnR program

What You Will Get To Do:

• Provide primary support to clients utilizing Advents software solutions.

• Document all case issues and resolutions in our CRM and case handling system

• Participate in all required internal training sessions

• Create and update knowledge base documents

• Deepen Advent product knowledge through successful completion of Advent's certification program

• Present complex technical information in a simplified and clear manner to groups of clients, other support reps and managers

• Work with international clients, multitude of cultures, languages

• Experience with Advent Geneva would be an added advantage

• Good troubleshooting skills and able to provide quick solutions to the client

• Understanding of basic networking, SQL, coding would be added advantage

• Adhere to the defined SLA and processes as defined

• Mindset to think out of box

What You Will Bring:

• Ideal candidate should have strong finance background in Capital Market domain

• 1 - 9 years' experience in Back office/Front office/Middle office support with zeal to explore & learn technology as required

• Should have experience in products like - Geneva, APX, Confluence, Eagle Investments, Black Rock Aladdin and similar products

• Excellent communication skills and ability to work well within a team environment 

• Fluency in English & able to work closely with clients

• Flexibility to support our clients' market hours (Across Europe, Middle East & Africa).

• Able to work in shifts (APAC & EMEA shifts)

• Work to support Middle East, APAC and European markets, working days shall be – Sunday to Thursday

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

For any queries related to hiring, please feel free to contact us @ IndiaTATeam@sscinc.com.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.