Description
SUMMARY:
The Cove Spa, voted a "4 Star Award Winner" by Forbes Travel Guide is a luxury spa, this is the Ultimate Northwest spa destination creating languid comfort and attentive care. We are looking for Spa coordinators with the knowledge of what superior customer service truly is! Our Spa Coordinators maintain the operational flow of the spa facility at all times, performing a high level of guest interaction; front desk reception and attendant duties both in person and via phone, they are enthusiastic, professional, courteous, meticulous and committed to providing our clients with a first-class spa experience. This is a place to feel welcomed and pampered, we offer all of the luxury, amenities and ambience of a resort spa in a Mountain setting. The ideal candidate understands what it takes to deliver a first class, 5-star guest experience, and has prior proven customer service experience.
ABOUT YOU:
• You are very reliable, approachable, positive, and present a friendly disposition.
• You thrive in a team environment, are organized and multi-task while maintaining the details.
• The ultimate motivation for you is to assist guests to their ultimate spa experience.
• You have a clean background and 2 professional references.
WHAT YOU GET TO DO:
- Schedule appointments in person or via phone.
- Greet guests, check them in and out, escort guests to salon and locker room, give tours, assist in selection of retail, re-book for future visits, and answer questions.
- Maintain cleanliness of locker rooms and common areas by stocking amenities, picking up dirty laundry, shelving clean laundry, stocking lockers and removing trash.
- To be punctual to scheduled shift.
- Set-up or breakdown the spa according to standard operating procedures at the beginning and end of shift.
- Act as the Customer Service Representative of “The Cove” and the entire Shore Lodge and Whitetail property.
- Assist in coordinating Spa groups/parties in conjunction with the Spa Manager.
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
- You have a minimum of 1 year of customer service/sales experience. Experience in the hospitality or beauty industry preferred.
- Experience working in a customer centric environment.
- Excellent interpersonal and communication skills with colleagues, management and guests.
- Experience learning/using computer software and point of sale programs.
- Strong proven (retail) sales experience preferred.
- Familiarity with spa treatment types or resort spa experience preferred.
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